Antonio Sanchez
Kissimmee,FL
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
3
3
years of professional experience
Work History
Bartender
Universal Orlando Resorts
09.2024 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Olive Garden
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Olive Garden
11.2022 - Current
- Efficiently used POS system to streamline ordering, manage bills, and handle complimentary items, resulting in 20% increase in customer satisfaction
- Developed lasting connections with regular patrons, leading to a 15% boost in sales and enhanced customer loyalty
- Increased customer satisfaction by providing detailed menu explanations & suggesting options for food allergies
- Efficiently restocked supplies during slow periods, leading to a 20% increase in overall inventory and improved customer satisfaction
- Maintained a 95% customer satisfaction rate by consistently providing efficient and friendly service
- Utilized effective upselling techniques to increase sales by 20%, while maintaining superior customer service and time management.
Server
Universal Orlando Resorts
04.2022 - 12.2022
- Increased sales by 15% by upselling menu items to customers resulting in increased revenue for the restaurant
- Drove customer loyalty by building genuine relationships with regulars, resulting in a 15% increase in return visits
- Consistently upsold 20% more appetizers, increasing sales by $500 per week and improving customer satisfaction
- Upsold additional menu items resulting in an average increase of 20% in sales per table
- Collaborated with kitchen staff to ensure prompt delivery of food orders, resulting in a 98% accuracy rate and improved dining experience for customers.
Education
Associate of Applied Science - Computer Information Data Specialist
Valencia College
Orlando, FL12-2024
Associate of Applied Science - Operations Support And Services
Valencia College
Orlando, FL12-2024
Associate of Arts -
Valencia College
Florida12.2022
Skills
- Effective Multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Outgoing Personality
- Cleanliness and hygiene
- Responsible Alcohol Service
- Suggestive Selling
- Health codes compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Bartender
Universal Orlando Resorts
09.2024 - Current
Bartender
Olive Garden
11.2022 - Current
Server
Olive Garden
11.2022 - Current
Server
Universal Orlando Resorts
04.2022 - 12.2022
Associate of Applied Science - Computer Information Data Specialist
Valencia College
Associate of Applied Science - Operations Support And Services
Valencia College
Associate of Arts -
Valencia College
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