Antonio Thorpe
Fairview Heights ,IL
Summary
With a proven track record at Taco Bell, I excel in customer service and inventory management. I led process improvements that reduced wait times by 20%, enhancing guest satisfaction. Skilled in team leadership and food safety compliance, I drive operational excellence and foster professional growth in high-pressure environments.
Overview
1
1
Certification
Work History
Shift Lead
Taco Bell
Evansville IN
- Supervised daily operations, ensuring compliance with food safety standards and quality control.
- Trained new team members on service protocols and operational procedures for efficient workflow.
- Managed inventory levels, optimizing stock availability while minimizing waste.
- Coordinated shift schedules, balancing employee availability with business needs for optimal coverage.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Implemented process improvements that streamlined service delivery and reduced wait times.
- Monitored team performance, providing feedback to foster professional development and accountability.
- Ensured adherence to company policies and procedures during high-pressure situations for consistent service quality.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Material Handler
Multi Seal
Evansville IN
- Indiana Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Loaded and unloaded shipments, ensuring accurate inventory management and organization.
- Maintained cleanliness and safety standards throughout work area, adhering to company policies.
- Collaborated with team members to streamline material handling processes for improved workflow.
Dishwasher
Toronto's
Evansville IN
- Evansville IN Operated dishwashing equipment to maintain cleanliness and sanitation standards.
- Assisted kitchen staff by ensuring a steady supply of clean dishes and utensils.
- Sorted and organized dishes, glassware, and silverware for efficient use in service.
- Maintained work area cleanliness to adhere to health and safety regulations.
Dishwasher
Out Back
Clarksville Kentucky
Dishwasher
Aubrey's
Lenoir City, TN
Clerk
Exxon
Lenoir City, TN
- Processed customer transactions accurately and efficiently at point-of-sale.
- Managed inventory levels, ensuring timely restocking of supplies.
- Maintained clean and organized work environment in compliance with safety standards.
- Assisted customers with product inquiries, enhancing overall service experience.
Crew Member
Kenjo
Lenoir City TN
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Collaborated with team members to maintain cleanliness and organization in the work environment.
- Operated kitchen equipment safely while preparing high-quality food items efficiently.
- Assisted in inventory management, ensuring stock levels met operational needs and standards.
Education
GED -
North Side High
Warner Robins Georgia 10.2008
Skills
Customer service
Inventory management
Team leadership
Food safety compliance
Certification
Customer service
Timeline
Shift Lead
Taco Bell
Material Handler
Multi Seal
Dishwasher
Toronto's
Dishwasher
Out Back
Dishwasher
Aubrey's
Clerk
Exxon
Crew Member
Kenjo
GED -
North Side High