Antonio Trujillo
Rogers,AR
Summary
Dynamic Casualty Claims Adjuster with Shelter Insurance, skilled in liability analysis and customer service. Proven track record of enhancing claim resolution efficiency and identifying fraud, leading to significant cost savings. Adept at problem-solving and maintaining high customer satisfaction through effective communication and timely responses to policyholder inquiries.
Overview
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Work History
Casualty Claims Adjuster
Shelter Insurance
- Evaluated and processed casualty claims to determine validity and settlement amounts.
- Collaborated with policyholders and third-party vendors to gather necessary documentation for claims resolution.
- Analyzed claim data to identify patterns, ensuring compliance with company policies and regulations.
- Communicated effectively with clients, providing updates on claim status and addressing inquiries promptly.
- Conducted thorough investigations into claims, including interviews and site visits as needed.
- Maintained high customer satisfaction ratings by providing timely and empathetic responses to policyholders'' inquiries.
- Proactively identified trends in claim patterns, alerting management to potential areas for improvement or risk mitigation strategies.
- Collaborated with fraud investigators to identify suspicious claims, resulting in significant cost savings for the company.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Education
Insurance And Risk Management
University of Central Arkansas
Conway, ARSkills
Liability analysis
Claims investigation
Customer service
Problem-solving
Time management
Multitasking Abilities
Excellent communication
Critical thinking
Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Casualty Claims Adjuster
Shelter Insurance
Insurance And Risk Management
University of Central Arkansas