Antonio D. Gross Jr
Como,MS
Summary
Supervises the day-to-day operations and performance of the team to provide the highest level of customer service for the customer with 4 years of leadership skills. Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees. Provides a safe environment for employees, customers, and vendors by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining store equipment in proper working order. Oversees product merchandising and maintains proper stock levels through appropriate product ordering. Good driving record with no traffic violations. A valid Class D driver’s license.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Delivery Driver
FedEx
Olive Branch, MS
04.2021 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Drove company truck for local and intra-state pick-ups and deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Owner
Legacy Rentals, LLC
09.2020 - Current
- Oversaw business-wide changes to modernize procedures and organization.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed multiple tasks in high-volume environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
Team Lead
Wal-Mart
Hernando, MS
01.2018 - 04.2021
- Designed strategic plan for component development practices to support future projects.
- Built strong relationships with customers through positive attitude and attentive response.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Trained new team members by relaying information on company procedures and safety requirements.
- Held weekly team meetings to inform team members on company news and updates.
- Unloaded packages with care and placed in proper staging area.
- Stocked designated items on shelves, end caps and displays.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Customer Service Representative
Enterprise Rent-A-Car
Senatobia, MS
05.2017 - 04.2022
- Transporting customers to and from their homes
- Maintaining a clean and presentable fleet
- Made sure the maintenance was maintained on the entire fleet.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Direct Care Worker
Millcreek Of Magee
Hernando, MS
08.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Scheduled and accompanied clients to medical appointments.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Completed regular check-ins and progress report for each client.
Education
Associate Degree - Business Administration
Hinds Community College
Raymond, MSSkills
- Knowledge of State Regulations
- First Aid and Safety
- Specimen Collection
- Dietary Needs
- Job Assignments
- Customer Experience
- Schedule Management
- Driving and Transportation
Certification
Oral Communication
Driving Long Distance
Time Management
Organization
Judgment and Decision Making
Problem Solving
Additional Information
- VOLUNTEER , E.N.E.R.G.Y
Timeline
Direct Care Worker
Millcreek Of Magee
08.2022 - Current
Lead Delivery Driver
FedEx
04.2021 - Current
Owner
Legacy Rentals, LLC
09.2020 - Current
Team Lead
Wal-Mart
01.2018 - 04.2021
Customer Service Representative
Enterprise Rent-A-Car
05.2017 - 04.2022
Associate Degree - Business Administration
Hinds Community College