Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Antonique Durden

Cleveland

Summary

Dynamic and detail-oriented Pharmacy Technician at CVS Pharmacy with strong problem-solving skills and a commitment to patient confidentiality. Proven ability to enhance workflow and deliver exceptional customer service, ensuring accurate prescription filling and fostering loyalty. Adept at managing high-pressure situations while maintaining professionalism and teamwork.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
04.2024 - 04.2025
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Waitress

Bjs Restaurants Inc
09.2021 - 03.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Customer Service Representative

S&P Data
09.2018 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

John F Kennedy High School
Cleveland, OH

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Prescription filling

Certification

Registered pharmacy technician

Timeline

Pharmacy Technician

CVS Pharmacy
04.2024 - 04.2025

Waitress

Bjs Restaurants Inc
09.2021 - 03.2024

Customer Service Representative

S&P Data
09.2018 - 03.2020

John F Kennedy High School

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