Summary
Overview
Work History
Education
Skills
OVERALL SKILLS
Timeline
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Antonisha MacKnight

Las Vegas,NV

Summary

Hello My name is Antonisha MacKnight a Dedicated 32-year-old professional with a strong commitment to teamwork and exceptional customer service. Known for reliability and positive attitude. Diverse background in various roles, bringing valuable skill set and continuous learning mindset. Customer service expert excelling in efficient issue resolution, team collaboration, and effective communication for positive results.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Intouch Cx
12.2024 - 05.2025
  • Trained new employees on company policies, customer service protocols, and software systems.
  • Implemented process improvements to enhance customer satisfaction and reduce response times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Guest Services Associate

Mandalay Bay Resort & Casino Las Vegas
07.2024 - 12.2024
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Managed guest check-in and check-out processes, ensuring a smooth experience for all visitors.
  • Coordinated with housekeeping and maintenance to uphold high standards of facility cleanliness and safety.
  • Trained new staff on operational procedures, enhancing team performance and service delivery.

Customer Service Representative

TTEC
04.2023 - 09.2023
  • Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
  • Managed high-volume call center operations, maintaining service quality standards during peak hours.
  • Maintained detailed records of customer interactions using CRM software for future reference.

Call Center Customer Service Agent

Gahllager
06.2021 - 11.2022
  • Researched to provide accurate and complete information.
  • Processed orders and responded to order status inquiries using computer system.
  • Assisted customers with troubleshooting and resolving technical issues.
  • Followed up on customer calls, providing new information.
  • Improved job knowledge with continuous training and expert use of available knowledge bases.
  • Built rapport with customers through actively listening to maximize opportunities.

Home Health Aide

Ms Linda house
01.2020 - 08.2020
  • Taking care of Linda my patient made sure she ate cleaned her house gave her medicine on time took walks we talked cooked dinner breakfast and lunch
  • Supported advanced Alzheimer's and Parkinson's clients for optimal health throughout deteriorating mental or physical wellbeing.
  • Administered medication on time using schedules and reminders.
  • Documented provided care, submitting notes and information to supervisor.
  • Assisted home-bound individuals with personal hygiene and care needs to maintain health and dignity.
  • Reported patient progress and problems to supervisor.
  • Minimized safety hazards, arranging living spaces to meet patient needs.

Driver Helper

UPS
07.2019 - 10.2019
  • Helped and assisted the driver ass needed sometimes loading trucks and some packages items in warehouse

Warehouse Associate

King Hawaiian
04.2019 - 07.2019
  • Packed all the breads do they can be ready to be loaded to go to the facilities
  • Achieved organizational targets by consistently placing items in correct locations and resolving discrepancies.
  • Moved large quantities of merchandise using pallet jacks, dollies and hand trucks.
  • Helped fellow warehouse workers to manage incoming and outgoing products.
  • Lifted weights of up to 50lbs while minimizing risk of personal injury.
  • Avoided safety hazards by correctly operating company tools and equipment.
  • Met promised delivery times using excellent sorting skills and strong attention to detail.

Flex Security Officer

U.S. Security Associates, Inc
05.2018 - 12.2018
  • Permitted authorized persons to enter property upon identity verification.
  • Patrolled public areas to detect irregularities and prevent unauthorized entry.
  • Made ethical and time-critical decisions to restore order in high-pressure environments.
  • Identified security concerns with regular facility and equipment inspections.
  • Secured building against intrusion, routinely checking and locking windows and doors.
  • Searched bags or belongings and seized prohibited items.
  • Responded to reports of suspicious or unusual activity.
  • Anticipated and prevented potential disruptive behavior, safety hazards or security threats.
  • Viewed monitor screens and remained alert to movement on-screen for authorized and unauthorized individuals.

Security Guard

Triton Security
01.2018 - 05.2018
  • Monitored CCTV feeds of building and grounds.
  • Responded to alarms and investigated disturbances.
  • Checked interior offices after business hours to confirm entries were locked and secure.
  • Used verbal and physical deescalation strategies to restore order and reduce tension.
  • Communicated regarding incoming admissions, visits and deliveries to appropriate staff.
  • Responded quickly to medical and building emergencies.
  • Answered phones and responded to inquiries at security desk.
  • Used radio and other communication devices to keep in regular touch with other security guards and controller.

Designated Hitter

Walgreens
12.2016 - 11.2017
  • Carried out supervisory activities as outlined in organizational policies.
  • Assessed team work spaces, identified safety concerns and removed hazards.
  • Loaded, unloaded, moved and transferred merchandise throughout store.
  • Bagged, boxed or wrapped products for customers.
  • Approached and solved problems with initiative and sound judgment.
  • Addressed customer questions and complaints with professionalism.
  • Offered customers information about upcoming promotions and available items.
  • Promoted loyalty programs and store cards.
  • Posted charges against accounts and generated statements.
  • Monitored fitting rooms and completed general cleaning tasks throughout store.
  • Fixed checkout merchandise displays with continuous resets during down periods.
  • Counted and secured cash to maintain accurate register totals.
  • Accepted person-to-person or business checks and returned cash to customers.
  • Covered multiple store areas by cross-training in different roles.
  • Issued refunds and credits to customers and documented reasons.

Receptionist

American Red Cross
03.2017 - 09.2017
  • Receptionist answered calls money handles cleaned up prepared for classes locked up and opened up and helping people connect with other with natural disasters
  • Scheduled appointments and documented updates in scheduling software.
  • Greeted incoming guests and directed individuals to appropriate personnel.
  • Directed numerous calls per day to appropriate recipients using multi-line system.
  • Anticipated guest needs, delivering exceptional customer service to exceed expectations.
  • Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
  • Recorded inquiries, complaints and comments as well as action taken.
  • Treated visitors with friendly, approachable attitude.
  • Coordinated office cleaning and lobby organization for office and meeting areas.
  • Monitored lobby access, security parameters and visitor documentation.
  • Coordinated catering, maintenance and cleaning services for office.
  • Uphold office security standards, checking in guests and issuing badges.
  • Routed messages, coordinated appointments and directed personnel to various departments.
  • Answered questions regarding company pricing and policies.

Customer Service

Saves
02.2016 - 11.2016
  • Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
  • Documented all call information according to standard operating policies and procedures.
  • Analyzed call volume and average call time to monitor performance and productivity.
  • Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods.
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
  • Navigated multiple computer systems and utilized search tools to find information.

Tv Sales Associate / Cashier

BestBuy
10.2015 - 04.2016
  • Maintained balanced register through accurate payment processing.
  • Delivered superior customer service, greeting guests and promptly responding to inquiries.
  • Used POS system to process cash and credit transactions, enter discounts and verify sale prices.
  • Informed customers of promotions and special offers to increase sales.
  • Promoted efficiency by maintaining clean and organized register areas.
  • Supported store recovery by returning unwanted items to sales floor.
  • Assisted with merchandising and promotional setups, including planogram changes.
  • Wrapped fragile items and bagged purchases carefully to protect against damage.
  • Drove sales by explaining promotions, rewards programs and featured products.
  • Worked with supervisory team to meet customer needs.
  • Addressed customer questions and complaints with professionalism.
  • Sold tv and assesories

Cashier

Walmart
11.2014 - 05.2015
  • Operated it made sure my area was cleaned priced check price changed building plots for advertisements
  • Promoted loyalty programs and store cards.
  • Addressed customer questions and complaints with professionalism.
  • Informed customers of promotions and special offers to increase sales.
  • Offered customers information about upcoming promotions and available items.
  • Kept clean, organized and well-stocked checkout areas.
  • Gave customers full attention and attended to their needs.
  • Balanced cash drawer at beginning and end of each shift.

Teacher Aide

Girls Club
04.2014 - 12.2014
  • Maintained security by escorting students between classes and special locations.
  • Assisted teachers with grading routine assignments, projects and tests.
  • Kept costs low by fixing damage to books and other materials.
  • Mentored individual students struggling with composition, performance and technique concepts.
  • Oversaw students on field trips and on playgrounds.
  • Advised students on ways to improve academic performance and specific areas in need of improvement.
  • Provided emotional support to upset children experiencing emergencies or normal developmental struggles.
  • Updated student attendance, grades, and [Type] records.
  • Helped teachers prepare for lessons and activities by arranging and organizing materials and teaching spaces.
  • Assisted instructor with in-class activities by grading assignments, tutoring and proctoring examinations.

Recreational Aide

YO Watts
03.2014 - 06.2014
  • Created and distributed promotional materials for recreational activities.
  • Promoted and improved health through well-being classes.
  • Reported on patient, program and intervention activities.
  • Inventoried equipment and supplies to help maintain optimal levels for planned recreational activities.
  • Assisted participants with boarding and disembarking from activity bus.
  • Created written instructions for at-home and self-care practices suggested in classes.
  • Set up spaces and equipment for scheduled recreational events.
  • Helped resolve problems arising between people in community and individuals participating in recreational activities.
  • Met activity needs of general population by planning innovative and creative recreation programs.
  • Instructed participants in specific recreational activities at individual or group level.
  • Solicited feedback from customers to inform decision-making.
  • Supervised planning, procurement and building of playgrounds and entertainment venues.

Administrative Assistant

Gabriell House
06.2012 - 02.2013
  • Maintained scheduling and event calendars for staff meetings, parties and important deadlines.
  • Supported workflow of daily administrative tasks to achieve targets and deadlines.
  • Directed calls based on query type to streamline support.
  • Answered customer questions about available products and services.
  • Entered information onto digital systems to maintain data quality and accuracy.
  • Welcomed guests, issued passes and took incoming phone calls at reception.
  • Received and distributed incoming mail and digital correspondence.

Sales Associate

Kohl's
08.2011 - 03.2012
  • Supported team with receiving, pricing and merchandising.
  • Delivered consistent service to develop customer base.
  • Informed customers of promotions and special offers to increase sales.
  • Helped customers navigate store, complete sales and process returns.
  • Processed payments quickly to keep customer flow moving.
  • Resolved customer concerns using strong communication and conflict management skills.
  • Adapted to changing priorities and unexpected situations with calm demeanor.
  • Built attractive displays and merchandised products.
  • Assisted customers with sales and service needs.
  • Created great customer experiences with personalized sales support.
  • Rotated stock using clearance markdowns and special sales promotions.
  • Handled issues professionally to company standards.

Education

High School Diploma -

Reid High School
Long Beach, CA
10.2012

Child Development

Harbor City College
Habor City, ca

Skills

  • CCTV
  • Clerical Experience
  • Typing
  • Hotel experience
  • Janitorial experience
  • Cash Handling
  • Caregiving

OVERALL SKILLS

  • Made sure everyone signed in and Out of any activity
  • Monitored school aged kids on the computer
  • Copied and filed documents for future records
  • Developed and maintained digital and analog filing systems.
  • Used Microsoft Office Suite to manage calendars, send email correspondence and draft documents.
  • Answered incoming phone calls, directed to appropriate personnel and took messages.
  • Dedicated EVERY last job with strong customer service background and top-notch abilities in directing calls to maximize call volume. Expert in using databases to gather information, update accounts and implement new solutions. Tech-savvy and quick learning with strong attention to detail.
  • Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.
  • Responsive and adaptable customer service team member attentive to unique needs of individual callers.
  • Competent in meeting quality and performance demands with excellent call control and communication skills.
  • Excels in building trust and rapport to quickly understand requirements and build brand loyalty.
  • Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
  • Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
  • Dedicated professional with demonstrated strengths in customer service, time management and trend tracking.
  • Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
  • Willing to take on any task to support team and help business succeed. Offers strong [Skill] and [Skill] abilities.

Timeline

Customer Service Representative

Intouch Cx
12.2024 - 05.2025

Guest Services Associate

Mandalay Bay Resort & Casino Las Vegas
07.2024 - 12.2024

Customer Service Representative

TTEC
04.2023 - 09.2023

Call Center Customer Service Agent

Gahllager
06.2021 - 11.2022

Home Health Aide

Ms Linda house
01.2020 - 08.2020

Driver Helper

UPS
07.2019 - 10.2019

Warehouse Associate

King Hawaiian
04.2019 - 07.2019

Flex Security Officer

U.S. Security Associates, Inc
05.2018 - 12.2018

Security Guard

Triton Security
01.2018 - 05.2018

Receptionist

American Red Cross
03.2017 - 09.2017

Designated Hitter

Walgreens
12.2016 - 11.2017

Customer Service

Saves
02.2016 - 11.2016

Tv Sales Associate / Cashier

BestBuy
10.2015 - 04.2016

Cashier

Walmart
11.2014 - 05.2015

Teacher Aide

Girls Club
04.2014 - 12.2014

Recreational Aide

YO Watts
03.2014 - 06.2014

Administrative Assistant

Gabriell House
06.2012 - 02.2013

Sales Associate

Kohl's
08.2011 - 03.2012

High School Diploma -

Reid High School

Child Development

Harbor City College

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