Antoniya Hicks
Union City,GA
Summary
Talented and focused professional with more than 5 years of expertise performing successfully in fast-paced environments. Looking for a great position with a company who is willing to let me advance to the next level so that this could possibly be a start to a better career .
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Macy's Fulfillment Center
Atlanta, GA
01.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Office Assistant/Customer Service Representative
Pacific Health Systems
Stockbridge, GA
12.2022 - 01.2024
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Warehouse Worker
Fed Ex Ground
Ellenwood, GA
05.2018 - 12.2022
- Contacted supervisor immediately to report issues, resulting in 100% increase in quicker problem resolution and 100% boost in customer satisfaction
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Education
High School Diploma -
Cedar Grove High School
Ellenwood, GA05-2019
Skills
- Oral and written communication
- Account updating
- Data Collection
- Inbound and Outbound Calling
- Paperwork Processing
- Appointment Scheduling
- Heavy lifting
- Customer service skills
- Manufacturing and warehouse procedures
- Customer service-oriented
- Shipping and receiving
Timeline
Customer Service Representative
Macy's Fulfillment Center
01.2024 - Current
Office Assistant/Customer Service Representative
Pacific Health Systems
12.2022 - 01.2024
Warehouse Worker
Fed Ex Ground
05.2018 - 12.2022
High School Diploma -
Cedar Grove High School
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