Antorria Coffey
Houston
Summary
Performance-oriented individual with a strong background in sales and customer engagement. Notable for fostering teamwork and enhancing customer satisfaction, ready to leverage problem-solving abilities to drive business growth.
Overview
6
6
years of professional experience
Work History
Brand Ambassador
Aerie By American Eagle
05.2024 - Current
- Engaged customers through product demonstrations and brand storytelling.
- Enhanced brand visibility by participating in promotional events and community outreach.
- Assisted in training new ambassadors on brand standards and customer engagement techniques.
- Provided feedback on customer preferences to inform merchandise selection and marketing strategies.
Manager
Its Fashion Metro
09.2024 - 02.2025
- Led team in achieving sales goals through effective staff training and development.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Streamlined customer service procedures, enhancing overall shopping experience for patrons.
- Conducted performance evaluations to identify employee strengths and areas for improvement.
Customer Service Representative Remote
Willis Towers Watson
08.2023 - 01.2024
- Resolved customer inquiries promptly, ensuring high satisfaction levels and fostering positive relationships.
- Managed multiple communication channels, including phone, email, and chat, to facilitate efficient service delivery.
- Collaborated with cross-functional teams to streamline processes and improve response times for customer issues.
- Documented customer interactions in CRM systems accurately to maintain comprehensive records for future reference.
Assistant Manager
Rainbow Clothing Store
02.2023 - 07.2023
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Trained and mentored new staff on store procedures and customer service excellence.
- Managed inventory levels and organized merchandise displays to enhance sales potential.
- Implemented promotional strategies, resulting in increased foot traffic during peak seasons.
Assistant Manager
Citi Trends
12.2021 - 11.2022
- Collaborated with management to develop staff schedules that optimized coverage and efficiency.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Resolved customer inquiries promptly, maintaining high service standards and repeat business.
- Coordinated team meetings to streamline communication and align store goals effectively.
Patient Registrar
HCA Houston Healthcare Tomball
11.2021 - 12.2021
- Managed patient registration processes to ensure accurate and timely data entry.
- Coordinated insurance verification and pre-authorization for scheduled procedures.
- Assisted patients in navigating the registration system, enhancing user experience.
- Maintained compliance with healthcare regulations and confidentiality standards during patient intake.
Assistant Manager
Ashley Stewart
11.2020 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Security Officer
5 Star Event Services
02.2020 - 11.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Sales Associate
The Children's Place
04.2020 - 10.2020
- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Maintained accurate inventory levels, ensuring product availability and minimizing stock discrepancies.
- Executed visual merchandising strategies, creating engaging displays that increased customer interest.
- Assisted in training new associates, promoting teamwork and adherence to sales protocols.
Sales Associate
Palais Royal
11.2019 - 01.2020
- Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
- Resolved customer inquiries and issues promptly, improving overall satisfaction ratings.
- Collaborated with management on promotional events, driving foot traffic and revenue growth.
- Implemented streamlined processes for cash handling, increasing checkout efficiency and accuracy.
Education
Bachelor of Arts - Health Care Administration
University of Arizona Global Campus
Chandler, AZ08-2027
Associate of Science - Medical Administration Assistant
Ultimate Medical Academy
Clearwater, FL06-2021
Skills
- Customer service
- Effective communicator
- Exceptional communication
- Customer engagement
- Team leadership
- Time management
- Decision-making
- Teamwork and collaboration
- Problem-solving skills
Timeline
Manager
Its Fashion Metro
09.2024 - 02.2025
Brand Ambassador
Aerie By American Eagle
05.2024 - Current
Customer Service Representative Remote
Willis Towers Watson
08.2023 - 01.2024
Assistant Manager
Rainbow Clothing Store
02.2023 - 07.2023
Assistant Manager
Citi Trends
12.2021 - 11.2022
Patient Registrar
HCA Houston Healthcare Tomball
11.2021 - 12.2021
Assistant Manager
Ashley Stewart
11.2020 - 10.2021
Sales Associate
The Children's Place
04.2020 - 10.2020
Security Officer
5 Star Event Services
02.2020 - 11.2020
Sales Associate
Palais Royal
11.2019 - 01.2020
Bachelor of Arts - Health Care Administration
University of Arizona Global Campus
Associate of Science - Medical Administration Assistant
Ultimate Medical Academy