Antowyn Golden
Illinois Department of Revenue
Springfield,IL
Summary
Detail-oriented professional with strong skills in regulatory compliance and quality control in a state agency environment. Proven ability to implement process improvements and enhance operational efficiency, driving customer satisfaction and team performance. Experienced in remittance processing, records management and customer service management. Utilizes leadership skills to drive team efficiency, resolving issues, and ensuring accuracy with every transaction. Veteran with 11 years of military service, bringing proven leadership, accountability, adaptability, and the ability to perform effectively in fast-paced, high-volume environments.
24
years of professional experience
Work History
Lead Cashier
1 Year 2 Months- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on systems and customer service best practices.
- Analyzed sales trends to optimize inventory management and product placement.
- Developed strategies for enhancing customer engagement and retention during transactions.
- Implemented process improvements that streamlined checkout procedures, reducing wait times.
- Resolved customer inquiries and disputes effectively, maintaining high satisfaction levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
- Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.
Administrative Office Associate
2 Years 8 Months- Assisted in maintaining accurate records, ensuring timely updates to client information systems.
- Maintained accurate records, ensuring timely updates to client information systems.
- Managed data transfers between remittance processing and subsequent IDOR systems.
- Supported audit preparation by compiling necessary documentation and conducting preliminary reviews.
- Processed and organized sensitive tax documents in compliance with state regulations.
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Organized and maintained electronic filing systems for easy retrieval of important documents and records.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Coordinated communication between departments to streamline workflow and improve service delivery.
- Implemented document control procedures to uphold confidentiality standards while safeguarding sensitive information from unauthorized access or disclosure.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
- Reviewed and reconciled discrepancies in payment records to ensure data integrity.
- Expedited payment processing by efficiently sorting and batching incoming mail for daily deposit.
Operations/Receiving Dock Supervisor
1 Year 6 Months- Supervised dock operations to ensure timely loading and unloading of shipments.
- Coordinated schedules for dock staff, optimizing workforce efficiency and productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with regulations.
- Trained new employees on operational procedures and best practices for dock management.
- Led cross-functional teams to implement process improvements and optimize resource allocation.
- Developed training programs to elevate staff performance and ensure adherence to quality standards.
- Managed vendor relationships, negotiating contracts to improve service delivery and reduce costs.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Launched staff engagements.
Medical Supply Specialist
11 Years- Coordinated logistics for supply distribution, optimizing routes and reducing delivery times across units.
- Implemented process improvements in supply chain management, enhancing efficiency and reducing waste by 15%.
- Managed inventory control for medical supplies, ensuring timely availability and compliance with military standards.
- Trained and mentored junior personnel on best practices in medical supply handling and inventory management.
- Evaluated potential vendors based on quality standards compliance leading to consistent product sourcing.
- Enhanced inventory tracking by implementing an efficient barcode system for medical supplies.
- Optimized storage solutions for improved organization and easier access to vital medical supplies when needed most urgently.
- Negotiated contracts with suppliers, resulting in cost savings without compromising quality.
- Streamlined supply chain processes for faster delivery and reduced overhead costs.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
High School Diploma
- Honor Roll
- Professional Development: Business/Music
- Extracurricular Activities:
Band- Section Lead
Elected Captain of Basketball Team
Skills
POS system proficiency
Regulatory Compliance
Documents and Payment Processing
Quality Control and Accuracy
Issue resolution
Confidential Records Management
Administrative support
Report analysis
Training and mentoring
Team Collaboration
Special Projects
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Handled over 100 taxpayer inquiries on a daily basis.
- Assisted management with the training of 5 new staff members.
Timeline
Lead Cashier
Game Stop
06.2025 - Current
Administrative Office Associate
Illinois Department of Revenue
12.2023 - Current
Operations/Receiving Dock Supervisor
REV Special Parts
03.2019 - 09.2020
Medical Supply Specialist
United States Army
10.2002 - 10.2013
Corliss High School
High School Diploma