AnTreece Marion
Antioch,TN
Summary
Efficient professional in healthcare support, known for high productivity and ability to complete tasks swiftly. Possess strong skills in medication dispensing accuracy, inventory management, and customer service. Excel in communication, teamwork, and adaptability, ensuring seamless operations within pharmacy settings.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Antioch, TN
02.2025 - Current
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Managed inventory levels to ensure adequate stock of medications and supplies.
- Assisted customers with medication inquiries and provided guidance on usage.
- Collaborated with pharmacists to verify prescription accuracy and compliance.
- Maintained a clean, organized work environment to support safety standards.
- Educated patients on proper medication administration and potential side effects.
- Entered patient information into the pharmacy management system diligently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided education materials about medications to patients upon request.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Established or maintained medications and other patient profiles.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Family Caregiver
Elderly Care
Antioch
06.2024 - Current
- Assisted elderly clients with daily living activities and personal care.
- Managed medication schedules and ensured timely administration for clients.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe living environment for clients.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
- Organized medications for family members and administered them according to directions.
- Assisted with personal hygiene needs including toileting and incontinence care.
- Provided emotional support and encouragement to family members who were ill or disabled.
- Encouraged physical activity through walks outside or simple exercises indoors.
- Prepared nutritious meals for family members following dietary guidelines.
- Responded quickly to any emergency situations that arose during caregiving sessions.
- Monitored vital signs of patient when necessary and reported changes to the appropriate personnel.
- Provided companionship to family members by engaging in conversation, playing games, or reading books.
- Kept detailed records of services rendered and progress made by patients over time.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed personalized care plans in collaboration with healthcare professionals.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Helped clients get in and out of beds and wheelchairs.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Recorded client status progress and challenges in logbooks and reports.
- Transported family members to medical appointments and other errands as needed.
Rural Mail Carrier
USPS
Antioch
11.2024 - 01.2025
- Sorted and organized mail for efficient delivery to rural routes.
- Delivered mail and packages accurately in various weather conditions.
- Communicated effectively with customers regarding mail services and issues.
- Inspected vehicles daily to ensure safe operation and compliance.
- Managed time efficiently to adhere to delivery schedules and routes.
- Maintained accurate records of deliveries and customer interactions.
- Operated vehicle in accordance with applicable laws and regulations.
- Ensured proper handling of fragile packages requiring special care.
- Provided excellent customer service while interacting with customers on route.
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Organized mail for delivery in a timely manner according to established routes and schedules.
- Performed other duties such as sorting mail, stocking shelves, maintaining inventory of supplies.
- Verified accuracy of addresses before delivering mail or parcels.
- Loaded and unloaded trucks efficiently using appropriate equipment.
- Inspected postal vehicles for defects prior to operation.
- Notified supervisor immediately if any irregularities were found during the route delivery process.
- Communicated effectively with supervisors regarding route progress or changes.
- Collected payments for COD items, postage due, and other fees as required.
- Obtained signatures for registered, certified, and insured mail.
- Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
- Maintained accurate records of daily deliveries.
- Regularly monitored fuel levels in postal vehicle ensuring it never runs out of gas.
- Entered change of address orders into computers to process forwarding address stickers.
- Inspected mailboxes along route ensuring they are properly maintained and secured.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Routed all classes of mail in sequence of delivery along established route.
- Sold stamps and money orders to mail customers along daily route.
- Obtained receipts for registered and certain insured mail.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Provided change-of-address cards and other postal forms upon customer request.
- Used road maps or GPS to verify routes and designated addresses.
Walgreens
Shift Lead
Memphis
03.2022 - 10.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
Manager
Starbucks
Memphis, TN
12.2019 - 03.2023
- Supervised daily operations and ensured compliance with company standards.
- Trained and mentored new team members for efficient service delivery.
- Managed inventory levels and coordinated restocking of supplies.
- Scheduled staff shifts to optimize coverage and service flow.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service Representative
Enterprise Rent-A-Car
Memphis
05.2021 - 02.2023
- Assisted customers with vehicle rentals and returns.
- Resolved customer inquiries through phone and in-person interactions.
- Processed rental agreements using company software systems.
- Handled customer complaints with professionalism and empathy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Melrose High School
Memphis, TNSkills
- Prescription processing
- Inventory management
- Patient education
- Medication verification
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Professionalism
- Processing payments
- Proper labeling procedures
- Medication storage procedures
- Medication dispensing
- Patient education and counseling
- Workflow optimization
- Prescription filling
- FDA and HIPAA compliance
- Confidentiality and HIPAA
- Pharmacology
- Answering customer questions
- Customer relationship management
Certification
- Licensed pharmacy technician
- CPR
Timeline
Pharmacy Technician
Walgreens
02.2025 - Current
Rural Mail Carrier
USPS
11.2024 - 01.2025
Family Caregiver
Elderly Care
06.2024 - Current
Walgreens
Shift Lead
03.2022 - 10.2023
Customer Service Representative
Enterprise Rent-A-Car
05.2021 - 02.2023
Manager
Starbucks
12.2019 - 03.2023
Melrose High School