Antwan Jones
Total Quality Diesel
JACKSONVILLE,FL
14
years of professional experience
Experienced shop manager and hands-on team leader with strengths in employee scheduling, task delegation, inventory control, and safety compliance. Focused on organized workflow, reliable service, and strong customer satisfaction.
Work History
Shop Manager
2 Years 3 Months- Coordinated daily shop workflow, assigning repair orders and balancing technician workloads.
- Managed parts inventory, replenishment, and vendor ordering for diesel repair operations.
- Reviewed service estimates and repair recommendations for accuracy and completeness.
- Enforced safety procedures and maintained compliant, organized service bays.
- Communicated with customers regarding diagnostics, timelines, and repair status updates.
- Trained technicians on shop processes, work order documentation, and quality standards.
- Inspected completed repairs to confirm workmanship, cleanliness, and customer-ready delivery.
- Resolved scheduling conflicts and workflow issues to support efficient shop operations.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained a safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
Head Dishwasher
1 Year- Monitored sanitation standards, ensuring sinks, racks, and equipment met food safety requirements.
- Coordinated timely dish return to support fast-paced kitchen and dining operations.
- Trained new team members on dish handling, cleaning procedures, and safety practices.
- Led dish room workflow, maintaining clean, organized supply of cookware and service ware.
- Inspected cleaning supplies and kitchen equipment, reporting shortages or maintenance needs.
- Sorted, stacked, and stored clean items to support efficient kitchen organization.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Stepped into additional roles during busy times to boost coverage of important stations.
Head Detailer
3 Years- Coordinated daily workflow, optimizing vehicle turnaround and route efficiency for mobile appointments.
- Led detailing team across mobile wash routes, assigning tasks and maintaining service standards.
- Inspected vehicles before and after service to verify quality, finish, and customer expectations.
- Trained detailers on wash techniques, interior restoration, and safe use of cleaning chemicals.
- Monitored inventory of soaps, waxes, tools, and supplies, preventing service delays.
- Applied advanced polishing, waxing, and stain removal methods to restore vehicle appearance.
- Managed a team of junior detailers, providing training and guidance to improve performance and efficiency.
- Enhanced vehicle appearance by performing thorough detailing and cleaning tasks.
- Maintained strong attention to detail, ensuring all vehicles met or exceeded client expectations.
- Applied expert knowledge of car care products and techniques to effectively address stubborn stains or challenging cleaning scenarios when needed.
- Established clear communication channels between staff members, resulting in a more streamlined workflow for the entire detailing operation.
- Increased customer satisfaction by delivering high-quality detailing services in a timely manner.
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Washed cars and trucks daily for auto dealership.
- Followed safety guidelines for cleaning vehicles and equipment.
- Wiped down and polished interior and exterior surfaces.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Warehouse Worker
2 Years- Prepared outgoing orders by picking parts, verifying items, and matching shipments to work orders.
- Coordinated receiving, stocking, and order staging to keep warehouse workflow organized and efficient.
- Loaded and unloaded HVAC materials, protecting product condition and supporting timely deliveries.
- Maintained accurate inventory counts through cycle checks, bin organization, and material tracking.
- Operated warehouse equipment safely while moving heavy materials and supplies throughout facility.
- Inspected incoming shipments for damage, shortages, and discrepancies before placement into inventory.
- Supported technicians by prioritizing urgent parts requests and expediting materials for service calls.
- Trained new warehouse staff on safety practices, storage procedures, and daily fulfillment tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Consistently lifted materials weighing as much as 40-50 pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Optimized storage space, rearranging items to better utilize available square footage.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
Maintenance Technician
3 Years 1 Month- Performed preventive maintenance on HVAC, plumbing, electrical, and building systems to support safe facility operations.
- Monitored facility conditions and identified maintenance needs before issues disrupted daily operations.
- Inspected equipment and corrected hazards to maintain compliance with safety and environmental standards.
- Responded to work orders, troubleshooting repairs for doors, lighting, fixtures, and resident areas.
- Repaired walls, flooring, furniture, and hardware to preserve functional, welcoming treatment spaces.
- Coordinated with clinical staff to prioritize urgent repairs and minimize service interruptions.
- Documented maintenance activities, supply usage, and service requests for accurate tracking and follow-up.
- Supported emergency readiness by maintaining critical systems and resolving after-hours facility issues promptly.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Installed new locks, door handles, and door closers.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Boosted team morale and productivity with the introduction of team-based project completion incentive program.
Education
High School Diploma
Skills
Employee management
Staff management
Safety compliance
Billing management
Inventory control
Team motivation
Client engagement
Work delegation
Regulation enforcement
Task management
Employee motivation
Training coordination
Relationship building
Performance assessments
Timeline
Head Dishwasher
Bob Evans Restaurant
03.2024 - 03.2025Read More
Shop Manager
Total Quality Diesel
01.2024 - 04.2026Read More
Head Detailer
M&M Mobile Car Wash & Detail
01.2020 - 01.2023Read More
Warehouse Worker
McGowan's Heating and Air
04.2019 - 04.2021Read More
Maintenance Technician
Gateway Rehabilitation Center
02.2012 - 03.2015Read More
Blanche Ely High School
High School Diploma
Read More