Antwanette Dixon
Douglasville,GA
Summary
Accomplished professional with a proven track record at Atlanta Liposuction Specialty Clinic, adept in critical thinking and customer service. Excelled in enhancing patient satisfaction and streamlining operations, achieving top performance through strategic planning and effective communication. Skilled in both relationship building and organizational tasks, significantly contributing to the clinic's success.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Atlanta Liposuction Specialty Clinic
05.2022 - Current
- Advised clients on appropriate selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
Operations Manager
Atlanta Liposuction Specialty Clinic
01.2019 - 05.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Surgical Technologist
Atlanta Liposuction Specialty Clinic
04.2015 - 01.2019
- Maintained high infection control standards.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Ensured proper care of surgical instruments through meticulous cleaning, sterilization, and maintenance processes.
- Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
- Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
- Enhanced patient safety, conducting pre-operative and post-operative checks to ensure compliance with healthcare standards.
- Optimized resource utilization, managing surgical inventory to prevent shortages and overstocking.
Education
Diploma - Surgical Technologist
Everest Institute
Marietta, GA08.2014
Skills
- Critical thinking skills
- Organizational skills
- Appointment scheduling
- Customer service
- Attention to detail
- Goal setting
- Relationship building
- Creative problem solving
- Effective Communication Skills
- Strategic planning
- Patient outreach and Follow-up
- Multitasking
- Patient satisfaction
Timeline
Patient Care Coordinator
Atlanta Liposuction Specialty Clinic
05.2022 - Current
Operations Manager
Atlanta Liposuction Specialty Clinic
01.2019 - 05.2022
Surgical Technologist
Atlanta Liposuction Specialty Clinic
04.2015 - 01.2019
Diploma - Surgical Technologist
Everest Institute