Antwon Johnson
Owings Mills,MD
Summary
Adept at enhancing guest experiences, I leveraged my exceptional customer service and cash handling skills at The Cheesecake Factory to significantly boost repeat business. My ability to manage high-volume dining and address allergy concerns with expertise underscores my strong work ethic and hospitality service prowess, making me a valuable asset to any team.
Overview
6
6
years of professional experience
Work History
Server
The Cheesecake Factory
04.2020 - 08.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
The Civil
03.2018 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Engineering
Mergenthaler Vocational Technical High School
Baltimore, Md06-2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- High-volume dining
- Table Bussing
- Allergy awareness
Timeline
Server
The Cheesecake Factory
04.2020 - 08.2024
Server
The Civil
03.2018 - 10.2022
Engineering
Mergenthaler Vocational Technical High School