Antwon Smith

• Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
• Developed and implemented training programs for staff to enhance cleaning techniques and efficiency.
• Conducted regular inspections of guest rooms and public areas to maintain quality control and compliance with health standards.
• Collaborated with maintenance team to address facility issues promptly, minimizing guest disruptions.
• Established effective communication channels among housekeeping staff for seamless workflow coordination.
• Resolved guest complaints related to housekeeping services, enhancing overall guest experience and satisfaction scores.
• Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
• Managed staff of 57 housekeepers.
• Set up and break down events.

• Adhered to safety procedures and good housekeeping standards to comply with regulations.
• Inspected rooms for damages and sufficient housekeeping practices.
• Followed company safety rules, lock-out tag-out procedures and good housekeeping practices.
• Transport dirty linen to where it have to be taken to be cleaned.
• Clean & vacuum rooms.
• Whip down dirty surfaces.
• Replace the dirty linen with clean linen.
• Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
• Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
• Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
• Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
• Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
• Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
• Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
• Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
• Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
• Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
• Led the implementation of environmentally friendly practices within the department, reducing water consumption and chemical usage.
• Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
• Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
• Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
• Provided input on hotel refurbishment projects by sharing insights on guest preferences, room functionality, and trends in the industry.
• Continually researched new cleaning technologies and techniques to enhance the department''s productivity and quality of service.

• Removed waste paper and other trash from premises to designated area.
• Verified cleanliness and organization of storage areas and carts.

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• Ensured cleanliness and sanitation of assigned areas following established protocols.
• Trained new staff on proper cleaning techniques and safety procedures.
• Conducted regular inspections to maintain high standards of cleanliness and hygiene.
• Developed and implemented improved cleaning schedules for operational efficiency.
• Collaborated with team members to streamline workflows and enhance service delivery.
• Responded promptly to emergency cleaning requests to ensure a safe environment.
• Provided feedback to management on potential improvements in cleaning processes and supplies.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Practiced established infection control methods to reduce risks to patients, families, and medical staff.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
• Cleaned bathrooms, including toilets, tubs, showers and sinks.
• Changed bed linens and towels, tidied up rooms.
• Stocked amenities such as soap, shampoo and toilet paper in patients rooms.
• Replenished supplies such as drinking glasses and coffee cups in guest rooms.
• Emptied trash receptacles throughout the property.
• Maintained a clean linen closet by folding sheets neatly on shelves.
• Responded to requests from guests regarding housekeeping needs.
• Reported any maintenance issues or damage to supervisors immediately.
• Followed safety procedures when handling hazardous materials.
• Ensured that all health standards were met during cleaning operations.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Used cleaning chemicals following proper guidelines.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

• Honor Roll student all four years
• 3.7 GPA
• 3 Sports student( Basketball, Football and Baseball).