Antwone Stephens
Memphis ,TN
Summary
Motivated and dependable professional with experience in customer
service and operational support seeking to leverage strong critical
thinking, leadership, and negotiation skills in a dynamic work
environment. Committed to delivering exceptional service and
contributing to team success
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Server Trainer
TopGolf
12.2023 - 11.2024
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Shift Manager
Wendys Restaurant
08.2021 - 11.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Customer Service Representative
Business Volunteers
08.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Economics
Southwest Tennessee Community College
Memphis, TN08.2021
High School Diploma I Graduated With A 4.0 -
Whitehaven High
4851 Elvis Presley 07.2021
Skills
Critical thinking: ability to analyze
situation’s and make informed
decisions
Leadership: experience in guiding
teams toward achieving common
goals
problem solver: skilled in reaching
mutually beneficial agreements
Dependability: consistently reliable
in meeting
Languages
English
Full Professional
Certification
- Certified Customer Experience Professional
Timeline
Lead Server Trainer
TopGolf
12.2023 - 11.2024
Customer Service Representative
Business Volunteers
08.2023 - 11.2024
Shift Manager
Wendys Restaurant
08.2021 - 11.2024
Economics
Southwest Tennessee Community College
High School Diploma I Graduated With A 4.0 -
Whitehaven High