Shanice Clark
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Lead Server Trainer
The Rustic
Houston, TX
10.2020 - 11.2021
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Observed participants and provided corrective measures for skill improvement.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Evaluated skills assessment and observations to review effectiveness of training material.
- Trained and mentored 35 new personnel hired to fulfill various roles
Concierge
The Southmore Apartments
Houston, TX
06.2020 - 11.2021
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Identified issues, analyzed information and provided solutions to problems.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Used Microsoft Word and other software tools to create documents and other communications.
- Managed over 30 calls per day.
Patient Care Coordinator Intern
Access2Care
Austin, United States
07.2018 - 12.2019
- Supported patient admissions, discharges and transfers to promote team productivity.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Lead Banquet Server
Hilton Embassy Suite
San Marcos, TX
06.2017 - 02.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
Leasing
The Lodge Apartments
San Marcos, TX
03.2017 - 12.2018
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX12.2019
Skills
- Leadership Development
- Microsoft Office
- Critical Thinking
- Verbal and Written Communication
- Focus Group Coordination
Timeline
Lead Server Trainer
The Rustic
10.2020 - 11.2021
Concierge
The Southmore Apartments
06.2020 - 11.2021
Patient Care Coordinator Intern
Access2Care
07.2018 - 12.2019
Lead Banquet Server
Hilton Embassy Suite
06.2017 - 02.2019
Leasing
The Lodge Apartments
03.2017 - 12.2018
Bachelor of Arts - Psychology
Texas State University