Antwuanette Thompson
Nashville,TN
Summary
Driven and results-oriented professional with a proven track record at Paradies Lagardere, enhancing sales through strategic initiatives and exceptional customer service. Skilled in retail merchandising and problem-solving, I excel in fostering customer relationships and exceeding sales goals. Recognized for outstanding team collaboration and leadership, consistently boosting employee productivity and satisfaction.
Overview
15
15
years of professional experience
Work History
Sales Associate
Paradies Lagardere
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Zone Manager/ Sales Associate
Paradies Lagardere
07.2009 - 04.2024
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Considered and approved policies to support company initiatives and overall performance.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.
- Boosted sales through strategic merchandising initiatives, such as promotional events or product bundling offers.
- Fostered open communication between staff members by holding regular team meetings and encouraging feedback from all levels of the organization.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
- Enhanced employee morale through recognition programs celebrating outstanding individual achievements.
- Increased employee productivity through regular performance evaluations, coaching, and staff development opportunities.
Education
Certificate Of Technical Studies - Dispatcher
Southwest Tennessee Community College
Memphis, TN05.2021
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Verbal/written communication
- Meeting deadlines
- Upselling
- Adapt to diverse groups
- Cleaning techniques
- Persuasion techniques
- Energetic self-starter
- Contact follow-up
- Retail merchandising expertise
- Exceeds sales goals
- Positive and professional
- Sales floor organization
- Conflict Resolution
- Sales Training
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Complaint Handling
Timeline
Sales Associate
Paradies Lagardere
04.2024 - Current
Zone Manager/ Sales Associate
Paradies Lagardere
07.2009 - 04.2024
Certificate Of Technical Studies - Dispatcher
Southwest Tennessee Community College