Anya Burks
Sandy,United States
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. A capable team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Reliable employee offering excellent communication and good judgment. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Fred Meyer Pharmacy
Sandy, Oregon
09.2021 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked automated medication dispensing equipment.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Collected co-payments or full payments from customers.
Customer Service Associate
Fred Meyer
Sandy, OR
08.2020 - 09.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Answered questions about store policies and addressed customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on sales software system operation..
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Customer Service Associate
Walgreens
Sandy, Oregon
06.2017 - 08.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Greeted customers entering store and responded promptly to customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
No Degree - General Studies
Mt. Hood Community College
Gresham, ORNo Degree -
Capernwray Hall
Carnforth, England03.2020
High School Diploma -
Sandy High School
Sandy, OR06.2017
Pharmacy Technician Certification - Pharmacy Technology
National Healthcare Association
Online Certification Program06.2023
Skills
- Patient Profile Setup
- Prescription Filling and Labeling
- Data Entry
- Inventory Management
- Detail-Oriented
- Resolving Complaints
- HIPAA Compliance
- FDA Drug Safety Guidelines
Timeline
Pharmacy Technician
Fred Meyer Pharmacy
09.2021 - Current
Customer Service Associate
Fred Meyer
08.2020 - 09.2021
Customer Service Associate
Walgreens
06.2017 - 08.2019
No Degree - General Studies
Mt. Hood Community College
No Degree -
Capernwray Hall
High School Diploma -
Sandy High School
Pharmacy Technician Certification - Pharmacy Technology
National Healthcare Association
Similar Profiles
Kristin Denning, PharmDKristin Denning, PharmD
Pharmacy Manager at Fred Meyer PharmacyPharmacy Manager at Fred Meyer Pharmacy
Rebecca WylandRebecca Wyland
Pharmacy Manager at Fred Meyer PharmacyPharmacy Manager at Fred Meyer Pharmacy
Angeline ChaseAngeline Chase
Pharmacy Technician at Fred Meyer PharmacyPharmacy Technician at Fred Meyer Pharmacy