Anya Holliman
Bloomingburg,NY
Summary
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional settings. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. While also friendly and reliable with a positive attitude. Understands importance of maintaining accurate cash handling and efficient transaction processes. I am dedicated to creating a welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Thayer Hotel
West Point, NY
08.2025 - Current
- Managed phone inquiries and directed calls to appropriate departments efficiently.
- Processed check-ins and check-outs, maintaining accurate guest records in system.
- Coordinated room assignments based on guest preferences and availability.
- Resolved guest complaints promptly, enhancing overall customer satisfaction.
- Assisted with administrative tasks, including filing and data entry for hotel records.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Retail Merchandiser
S.A.S Retail
220 White Plains Rd, Tarrytown, NY 10591
05.2025 - 07.2025
- Assisted in product placement and merchandising strategies to enhance customer engagement.
- Conducted inventory audits to ensure accurate stock levels and product availability.
- Collaborated with team members to execute promotional displays and seasonal setups.
- Monitored sales trends and provided feedback for optimizing merchandise assortment.
- Maintained visual standards of merchandise presentation in accordance with company guidelines.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Arranged consistent shelves, bins, and racks at 5 locations by following established planograms.
Front Desk Receptionist
Hoilday Inn Express
4250 Midamerica Ln, St. Louis, MO 63129
12.2024 - 03.2025
- Greeted and assisted guests, ensuring a welcoming atmosphere at front desk.
- Maintained cleanliness and organization of front desk area for optimal operations.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Cashier
PetSmart
4621 Chippewa St, St. Louis, MO 63116
07.2023 - 12.2024
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash drawer balance throughout shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in restocking merchandise and maintaining store organization.
- Handled returns and exchanges according to company policies.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Cashier
Office Depot Inc
4617 Chippewa St, St. Louis, MO 63116
07.2023 - 07.2024
- Collaborated with team members to enhance overall store operations.
- Ensured compliance with safety and sanitation standards during daily tasks.
- Adapted quickly to changing environments and priorities within the retail setting.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Pet Boarding Assistant
Kennelwood Pet Resorts
10626 Baptist Church Rd, St. Louis, MO 63128
11.2023 - 12.2023
- Provided daily care for animals, ensuring safety and comfort during boarding stays.
- Assisted in training new staff on animal handling and facility protocols.
- Monitored animal behavior and health, reporting any concerns to management promptly.
- Maintained cleanliness of boarding areas, promoting a hygienic environment for pets.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Appointment scheduling
Timeline
Front Desk Receptionist
Thayer Hotel
08.2025 - Current
Retail Merchandiser
S.A.S Retail
05.2025 - 07.2025
Front Desk Receptionist
Hoilday Inn Express
12.2024 - 03.2025
Pet Boarding Assistant
Kennelwood Pet Resorts
11.2023 - 12.2023
Cashier
PetSmart
07.2023 - 12.2024
Cashier
Office Depot Inc
07.2023 - 07.2024
High School Diploma -
Penn Foster Career School