A’nya Hopkins
Dover,DE
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Red Lobster. Skilled in order management and guest engagement, I consistently enhanced customer satisfaction by resolving complaints and collaborating effectively with team members. Committed to maintaining high standards of quality control and adapting to fast-paced environments. And love to be the brightness in someone's day. I always strive to be my best self. And never let a negative person dictate how I treat someone else. I enjoy being as helpful as positive. I am also efficient and very driven!!
Overview
3
3
years of professional experience
Work History
Server
Red Lobster
05.2023 - Current
- Provided exceptional customer service to enhance dining experiences.
- Assisted in maintaining cleanliness and organization of dining area.
- Learned menu items and daily specials to effectively inform guests.
- Supported team members during peak hours to ensure efficient service.
- Adapted quickly to changing environments and customer needs.
- Collaborated with kitchen staff to communicate orders and dietary restrictions.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Science - Nursing
Delaware State University
Dover, DE05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Team collaboration
- Quality control
Websites
Timeline
Server
Red Lobster
05.2023 - Current
Bachelor of Science - Nursing
Delaware State University