Anya Horne
Kennebunk,ME
Summary
Proven multitasker and customer service expert, honed skills at Merriland Farm Cafe, ensuring seamless dining experiences. Specialized in using POS systems and maintaining high sanitation standards at Sandy Pines Campground. Demonstrates patience, empathy, and effective phone etiquette, significantly enhancing guest satisfaction.
Overview
3
3
years of professional experience
Work History
Hostess
Merriland Farm Cafe
Wells, ME
07.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Merriland Farm Cafe
Wells, ME
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
House Keeper
Sandy Pines Campground
Kennebunkport, ME
06.2021 - 09.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
High School Diploma -
Currently Attending Quinnipiac University
Hamden, CT06.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
Timeline
Hostess
Merriland Farm Cafe
07.2024 - Current
Server
Merriland Farm Cafe
03.2022 - Current
House Keeper
Sandy Pines Campground
06.2021 - 09.2021
High School Diploma -
Currently Attending Quinnipiac University