Summary
Overview
Work History
Education
Skills
Awards And Acknowledgements
Community Service
References
Timeline
Generic

Anya Olivares

Rocklin,CA

Summary

Hands-on production leader bringing top-notch skills in team management, line monitoring, and quality control. Skillfully oversee the work of employees and correct problems to keep operations efficient. Has three years of experience in customer service, equipped with skills and knowledge for successfully engaging customers and staff in a friendly manner while maintaining mutual respect.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

Land and Ocean
Roseville, CA
01.2024 - 04.2024
  • Managed reservations, waitlists, and special requests for large parties.
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

Starbucks Shift Supervisor

Starbucks
07.2022 - 12.2023
  • Open/ close the store
  • Supervised a crew of 3-10 people at a time
  • Adhered to strict cash handling policies and safety standards
  • Customer complaint resolution
  • Actively looked after the safety and well-being of baristas
  • Prepared large quantities of food for each daypart
  • Made decisions under pressure, in a fast-paced, busy environment
  • Delegated tasks, communicated expectations, and directed workflows to improve performance.
  • Reviewed and adjusted daily deployment sheet to support team efficiency while maintaining labor costs.

Starbucks Barista Trainer

Starbucks
Rocklin
01.2022 - 07.2022
  • Provided on-the-job coaching and training to new-hire baristas
  • Trained over 20 baristas for stores throughout Rocklin and Lincoln
  • Obtained exceptional teaching skills and adhered to different learning styles of each person
  • Implemented training programs focused on specific objectives outlined by Starbucks

Starbucks Barista

Starbucks
Rocklin
07.2021 - 01.2022
  • Memorized 100+ beverage recipes and customizations
  • Operated POS system facilitating 150+ transactions a day
  • Handcraft consistently high-quality beverages and food items to ensure customer experience
  • Upheld Starbuck's missions and values by connecting with customers and creating a positive environment each shift
  • Sanitized all equipment daily to ensure cleanliness and health safety

City of Rocklin Police Department Internship

City Of Rocklin
Rocklin
06.2019 - 08.2019
  • Police Officer ride along
  • Receptionist - attended to walk-ins and took reports as necessary
  • Forensics - trained on how to analyze forensic evidence
  • Evidence - assisted officers with inventory and organization of evidence
  • Dispatch - answered 911 calls and take reports
  • Animal Control - ride-along
  • Firearm training

Education

Associates - Social And Behavioral Sciences

Sierra College
05-2024

Rocklin High School
06.2020

Skills

  • Problem-solving
  • Strong interpersonal relationships
  • Time management
  • Product knowledge
  • Communication
  • Leadership
  • Adaptability

Awards And Acknowledgements

FBI Teen Academy, Provides information and experience for careers in the FBI, Only two students selected from each high school in northern California.

Community Service

  • One Body One Spirit Church, Antioch, CA, 08/01/2014 - 08/01/2018: Leading worship at church services, Performing at events, Hosting Bible based competitions for children
  • Body of Christ Church, Elk Grove, CA, 10/01/2018 - Present: Leading worship at church services, Performing at events, Hosting Bible based competitions for children

References

  • Samantha Quinn, Starbucks Store Manager, 2110 Sunset & West Oaks, Rocklin, CA, 530.813.2663
  • Marie Bailey, Starbucks Store Manager, 129 Ferrari Ranch Rd, Lincoln, CA, 916.872.3622
  • Frank Mall, Pastor Creekside Christian Church, 8939 E Stockton Blvd, Elk Grove, CA, 916.897.7120

Timeline

Restaurant Hostess

Land and Ocean
01.2024 - 04.2024

Starbucks Shift Supervisor

Starbucks
07.2022 - 12.2023

Starbucks Barista Trainer

Starbucks
01.2022 - 07.2022

Starbucks Barista

Starbucks
07.2021 - 01.2022

City of Rocklin Police Department Internship

City Of Rocklin
06.2019 - 08.2019

Associates - Social And Behavioral Sciences

Sierra College

Rocklin High School

Similar Profiles

CREATE PROFILE
Anya Olivares