Anya Rochester
Orlando,FL
Overview
3
3
years of professional experience
Work History
Call Center Representative
Acorn Stairlifts
Orlando, FL
02.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Receptionist
European Wax Center
Atlanta, GA
09.2022 - 09.2023
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Operated POS system processed transactions and issued receipts
- Provided guests with company information and addressed questions and complaints
- Answered telephone calls to provide information, take messages and set up appointments.
Receptionist
Esporta Fitness
Winter Park, FL
06.2021 - 01.2022
- Greeted and checked in members
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
- Interacted with guests using professional, friendly customer service
- Answered telephone calls to provide information, take messages and set up appointments.
Education
Bachelor Of Applied Arts And Science - Psychology
University of Central Florida
Orlando, FLAssociate Of Arts And Sciences - Psychology
Seminole State College of Florida
Orlando, FL12.2023
High School Diploma -
G-Star School of Arts
Lake Worth, FL12.2021
Skills
- Scheduling Appointments
- Customer Service
- Answer Telephone Calls
- Data Entry
- Clerical Support
- Computer Proficiency
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Call Center Representative
Acorn Stairlifts
02.2024 - Current
Receptionist
European Wax Center
09.2022 - 09.2023
Receptionist
Esporta Fitness
06.2021 - 01.2022
Bachelor Of Applied Arts And Science - Psychology
University of Central Florida
Associate Of Arts And Sciences - Psychology
Seminole State College of Florida
High School Diploma -
G-Star School of Arts