Gianmarco Reano
Hollywood,FL
Summary
Dynamic customer service specialist with a proven track record of excelling in fast-paced environments effectively multitasking. Committed to delivering exceptional service and fostering positive relationships that ensure customer satisfaction and loyalty. Eager to leverage skills and experience in a long-term career offering growth and professional development opportunities within a reputable organization.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Renuity Home
Hollywood, FL
01.2026 - 06.2026
- Monitored and maintained accuracy of client records in the database system.
- Ensured compliance with diocesan guidelines by maintaining up-to-date knowledge on policies related to Confirmation programs.
- Collaborated with cross-functional teams to address complex issues, fostering effective solutions for clients.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Customer Service Representative
SunPass Operations
Boca Raton, FL
12.2023 - 01.2025
- Maintained detailed records of customer interactions, transactions, and feedback for future use.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Processed client payments, provided financial guidance related to bills/billing queries, and helped them set up convenient payment options.
- Documented specifics of customer inquiries and transactions with meticulous attention to detail.
- Managed collection of deposits/payments and facilitated billing processes.
- Revamped data management by integrating specific customer requirements, order preferences and billing information
Customer Service Cashier
Publix
Pembroke Pines, FL
02.2022 - 12.2023
- Ensured organized displays by regularly stocking shelves, racks, cases, bins, and tables with fresh items.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Increased customer satisfaction by going the extra mile to customize services for each client every day.
- Maintained the cleanliness and orderliness of checkout areas through tasks such as sanitizing register belts, emptying trash cans, and organizing candy racks.
- Verified personal identifications to ensure regulations for alcohol and tobacco sales.
- Offered carry-out service at the completion of every transaction.
Sandwich Artist
Subway
Pembroke Pines, FL
06.2019 - 12.2021
- Managed various preparation of food items including but not limited to sandwiches, salads, soups and drinks as per the customers' requests.
- Inspected equipment regularly for functioning and sanitation standards.
- Contributed to a successful food service establishment by consistently cleaning workstations after each use.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Completed opening, closing and shift change tasks by following company guidelines.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Maintained a clean and well-stocked counter by restocking supplies, cleaning windows, and emptying trash cans during slow periods.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Consistently maintained high standards of customer service throughout multiple long work shifts.
- Stored food in areas following wrapping, dating, food safety and rotation procedures.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Education
GED -
Sheridan Technical College
Hollywood, FL08-2026
Skills
- Computer Proficient
- Customer Service
- Account Management
- Typing proficiency
- Time Management
- Operating System Proficient
- Scheduling appointments
- Microsoft office expertise
- Bilingual
- Data entry proficiency
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Call Center Representative
Renuity Home
01.2026 - 06.2026
Customer Service Representative
SunPass Operations
12.2023 - 01.2025
Customer Service Cashier
Publix
02.2022 - 12.2023
Sandwich Artist
Subway
06.2019 - 12.2021
GED -
Sheridan Technical College