Anya Sprouse
Plano,TX
Summary
Dynamic and dedicated professional with experience at Craftway Kitchen and Dogtopia, excelling in customer service and hospitality service expertise. Proven track record in enhancing guest engagement and dining area maintenance, with a knack for efficiently managing reservations and ensuring guest satisfaction. Demonstrated ability to train staff and improve service standards, showcasing strong leadership and organizational skills.
Overview
2
2
years of professional experience
Work History
Hostess
Craftway Kitchen
09.2023 - 10.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Backed up servers by checking on tables and retrieving items for guests.
Dog Daycare Animal Traine
Dogtopia
10.2022 - 03.2023
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave animals proper attention to promote secure environment in owner's absence.
- Educated visitors and staff on proper animal care and handling.
- Reset procedure rooms between appointments and disinfected equipment.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Monitored animals for behavioral problems and signs of health issues.
Education
Arts -
Plano West Senior High School
Plano, TXSkills
- Reservations Management
- Guest complaint resolution
- Dining room management
- Dining area maintenance
- Server Support
- Food Running
- Guest Engagement
- Customer Service
- Hospitality service expertise
Timeline
Hostess
Craftway Kitchen
09.2023 - 10.2024
Dog Daycare Animal Traine
Dogtopia
10.2022 - 03.2023
Arts -
Plano West Senior High School
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