Anyah Smith
San Diego,US
Summary
Dynamic leader with over three years of experience in people-centered leadership and operational excellence. Proven track record of revitalizing underperforming locations through cultural transformation and hands-on coaching. Adept at enhancing customer experiences and employee engagement while maintaining brand standards. Successfully trained teams to own their KPIs, and deliver exemplary service. Committed to applying unique skills to drive success and elevate the guest experience in the hospitality industry.
Overview
3
3
years of professional experience
Work History
District Manager
ALDI
Escondido, El Centro, Calexico
06.2023 - 02.2025
- Spearheaded the leadership of four diverse store locations, emphasizing people-centered management, process alignment, employee engagement, and cultural transformation.
- Oversaw daily operations with a presence-driven leadership style, prioritizing guest-facing areas, cleanliness standards, and enhancing both customer and employee experiences.
- Conducted regular site evaluations to ensure exceptional customer experiences, optimal product availability, and consistent adherence to brand standards.
- Revitalized a previously struggling store through a culture transformation, hands-on coaching, strategic leadership placements, and a strong emphasis on customer service excellence.
- Established systems for feedback and regular check-ins with staff, leadership, and myself, to foster transparency and trust.
- Trained managers and staff to interpret and own their KPIs.
Operations Manager's Assistant
SDSU Education Opportunity Program
San Diego
09.2022 - 12.2023
- Systematized and organized the office's physical and digital files, enhancing accessibility and efficiency.
- Analyzed and observed the budget allocation process to understand financial distributions.
- Collaborated with various organizational members to plan, organize, and execute successful outreach events.
Consultant
Aztec Consulting
San Diego
08.2022 - 12.2022
- Achieved first place in a semester-long consulting project competition with a team of four, focused on assisting a small business in San Diego.
- Partnered with New Voice Learning to devise fresh strategies aimed at targeting and expanding their market while emphasizing its Unique Value Proposition (UVP).
- Delivered a practical game plan to enhance exposure and engagement through media enhancements and community features.
Education
Bachelor of Science - Business Management
San Diego State University
San Diego, CA05.2023
High School Diploma -
Tustin High School
Tustin, CA05.2019
Skills
- Team leadership
- Emotional intelligence
- Multi-unit management
- Data-driven decision making
- Creative problem solving
- Customer service
- Conflict resolution
- Leadership development
- Operational strategy
- Cross-functional communication
- Morale building
- Data analysis
- Adaptability
- Teamwork and team-building
- KPI interpretation
- People management
- Cultural transformation
- Performance management
Accomplishments
- Angel's Baseball Scholarship Recipient 2019-2023
- Winner and leader of SDSU Consulting Class Competition 2022
- Winner of Empower Her Pitch Competition 2021
- Associated Student Body President 2019
- Girl Scouts of America 2009-2019
Timeline
District Manager
ALDI
06.2023 - 02.2025
Operations Manager's Assistant
SDSU Education Opportunity Program
09.2022 - 12.2023
Consultant
Aztec Consulting
08.2022 - 12.2022
Bachelor of Science - Business Management
San Diego State University
High School Diploma -
Tustin High School
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