Anye Houston

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proven Pharmacy Technician with a track record of enhancing workflow at CVS Pharmacy by streamlining medication dispensing processes, demonstrating exceptional problem-solving skills and team collaboration. Achieved significant reductions in customer wait times, fostering trust and loyalty through personalized service and expert medication counseling. Skilled in Microsoft Office and proficient in complaint resolution, prioritizing patient confidentiality and satisfaction. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.