Anyelina Capellan
Reading,PA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
2
2
years of professional experience
Work History
Manager on Duty
Taco Bell Restaurant
Reading, PA
06.2022 - 11.2023
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
Cashier
Five Below
Reading, PA
03.2022 - 06.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Cashier
The Works At Wyomissing
Reading, PA
07.2021 - 12.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Common Wealth Charter Academy
Reading, PA06.2022
Skills
- Conflict resolution
- Time management
- Customer service focus
- Cross-functional collaboration
- Employee engagement
- Interpersonal skills
- Team leadership
- Inventory management
- Adaptability and flexibility
Timeline
Manager on Duty
Taco Bell Restaurant
06.2022 - 11.2023
Cashier
Five Below
03.2022 - 06.2022
Cashier
The Works At Wyomissing
07.2021 - 12.2021
High School Diploma -
Common Wealth Charter Academy