Anyely Cabrera
Miami,FL
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Host
MAD CLUB WYNWOOD
08.2023 - 10.2023
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Bottle Server
Studio 60
04.2021 - 12.2022
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School -
MacArthur High School
6501 Pines Blvd Hollywood, FL 33024 United States04.2021
Skills
- Telephone Reception
- Team Collaboration
- Server Support
- Reservations Management
- Guest Seating
- Cleaning and Sanitation
- Menu Memorization
Languages
Spanish English
Native or Bilingual
Timeline
Host
MAD CLUB WYNWOOD
08.2023 - 10.2023
Bottle Server
Studio 60
04.2021 - 12.2022
High School -
MacArthur High School
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