Anyia Heard
Chicago,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
University of Chicago Medicine
Chicago, IL
11.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Team Lead Cashier /Catering Assistant
Corner Bakery Cafe
12.2016 - 09.2021
- Operated POS cash register and equipment to collect payments.
- Facilitated and logged store opening, closing, and shift changes.
- Educated employees on register use, merchandising, and customer service.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Assisted caterers with food distribution by organizing food products and plating items.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Accounting Clerk
Four Seasons Heating, Air Conditioning & Plumbing - Chicago, Il
01.2022 - 2023
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Trained office professionals on administrative procedures to keep file handling consistent and accurate.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Education
Social Work
Northeastern Illinois University
Chicago, ILSocial Work
Harold Washington
Dental Assisting
Dental Academy
Chicago, ILCarpentry
Dunbar Vocational Career Academy
Chicago, IL06.2017
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
Timeline
Patient Care Coordinator
University of Chicago Medicine
11.2024 - Current
Accounting Clerk
Four Seasons Heating, Air Conditioning & Plumbing - Chicago, Il
01.2022 - 2023
Team Lead Cashier /Catering Assistant
Corner Bakery Cafe
12.2016 - 09.2021
Social Work
Northeastern Illinois University
Social Work
Harold Washington
Dental Assisting
Dental Academy
Carpentry
Dunbar Vocational Career Academy