Anysa Segovia

As an administrative assistant/ Receptionist, my job varied from helping out HR to helping customer service reps. My daily duties included generating invoices and printing packets for drivers, issuing credits for customers, opening/sorting mail, entering checks and taking credit card information, answer phone calls, respond to emails as the receptionist, Accounts Receivable/Payable, and answer customer emails for repair requests on their garments. My other jobs were to assist HR in throwing company parties, planning meetings, catering and organizing monthly company lunches/events.

I worked a lot with HR on employee relation operations as well as helping the office team with customer service issues and the finance team as well. My job also consisted of planning meetings, setting up corporate meetings and making flyers/sending emails for corporate events.

My role was initially to be the receptionist but as I learned more and retained more information I became an asset to the finance team, sales and service team.

• As a Nurse Tech, I took patients' blood pressure, temperature and pulse and documented height and weight everyday or whenever a patient got admitted. I documented information in patient charts, and most of my job was to engaged with patient family and friends to provide courteous visit experience. And when patients needed/wanted it I provided support with bathing, toileting, grooming and washing at least once a day. I documented patient intake and dietary requirements and aided with feeding and monitoring for the nurses and doctors as well as monitored fluid intake and output. I assisted patients during ambulation and moved from one place to another by pushing wheelchairs. I also assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness. I turned or re-positioned bedridden patients to prevent bedsores. I would also get blood sugars, set up rooms for new admits and do whatever the nurses needed from me.

• I’ve worked at Herman Miller for about 5 months and my position consists of working on the assembly line, making the Aeron chairs, I train the new people and I am training to be a First responder. My duties at Herman Miller as a trainer allows me to interact with new hires and help them understand how my part of the line makes the chairs and my duties as a trainee first responder is to watch the line and help when something needs to be fixed, someone needs to be train, and/or we are behind so I would step in and help the line. Working at Herman Miller has helped me become more responsible, independent and work in sync with a team. I’ve had to be flexible and learn how to communicate with others to make sure orders are correct.

• I worked in General merchandise for 6 months which consisted of putting out merchandise on the floor, organizing the products while making them look presentable to the customers by pushing them forward and doing returns for different areas in Gm. I worked the electronics counter and would help print pictures, sell electronic products, and answer the phone. I was also put on register so I would check costumers out whenever I was called up front as well as bag. I've been in Meijer pick up for almost 2 months and it consists of shopping for groceries and gm products for costumers, getting them ready for pick up and then delivering to costumers when called. It also consists of taking out the trash, doing returns, and bagging totes. Throughout my job I provided exceptional guest relations every time I welcomed visitors as well as offered immediate assistance. Throughout Covid we maintained full compliance with legal, health, and safety regulations and I had to work effectively with a diverse team to accomplish daily objectives, meet long-term goals and handle challenging projects.

• I started off with Halloween so I organized the costumes in the back, I would get the costumes for costumers and recommend costumes. I would condition/recover the Halloween decor and work my way through the aisles. I did register and would work with the balloons and do the online orders. I also cleaned the aisles, mopped, swept, and wiped down all the surfaces in the store while putting out all the seasonal items on the floor. I was effective at getting costumers to sign up for our Loyalty program promotion and helped locate hard-to-find items for customers, checking other stores and coming up with other ideas on the fly to satisfy unique need. I was well with using my guest relation skills and managed to help improve sales operations with feedback from customers and management on methods for better capitalizing on sales opportunities. I grew close to the many regular costumers we had an made sure i was making sales but also being of help which helped satisfied customers through successful payment processing and delivery coordination.

• As a server I would greet costumers, seat them, take their order and be of service to them as they needed it throughout their time at the restaurant. Often times I would clean my area of the restaurant, do my silverware and got them ready for customers, cleaned around the restaurant like the trash, washed the windows, walls, and I worked the register as well. It was my job to have good communication skills especially as i interacted with all my costumers and that enhanced my establishment reputation for customer service as i was handling all guest needs with upbeat attitude and attention to detail. I made sure my money pouch was balanced and i was cashed out the hostess. I was consistent on following up with my customers periodically to assist with additional needs or requests and always made recommendations when asked or when a costumer had a dietary restriction. On busy days we made sure to help the kitchen, and dishwasher staff as well as maintain safe food handling and sanitation standards. While working with costumers directly and their food I always addressed complaints or issues promptly, relaying relevant information or complaints directly to the management.