Professional Summary
Overview
Work History
Education
Skills
Timeline

Aofialela'i Lea'e

W & K LLC
Pagopago, Aa'su,AS
6
years of professional experience

Dedicated Customer Service Representative with experience assisting customers in person and over the phone. Skilled in order processing, customer service, product assistance, delivery coordination, and problem solving. Dependable and detail oriented with strong communication skills and commitment to providing excellent customer service.

Work History

Customer Service Representative

5 Years 8 Months
W & K LLC | 01.2021 - 09.2026

-Provided friendly and professional customer service to customers in-store and over the phone

- Answered incoming phone calls and assisted customers with tile orders and product inquiries.

- Helped customers select and order tiles, windows and other home improvement products.

-Coordinated customer orders and deliveries to ensure products arrived correctly and on time.

-Assisted with measuring areas for tile and window installations

Responded to customer questions and helped resolve order or service concerns

Education

High School Diploma

Tafuna High School | American Samoa | 06.2012

Skills

Order Processing
Customer service
Telephone Etiquette
Product knowledge
Active listening
Communication
Time Management

Timeline

Customer Service Representative

W & K LLC
01.2021 - 09.2026Read More

Tafuna High School

High School Diploma
Read More
Aofialela'i Lea'e