Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Apollo Yera

Burlingame,CA

Summary

Highly motivated student with an expertise in customer service and sales, learned at Footlocker. Excelled in fostering customer relationships, enhancing satisfaction, and driving repeat business. Skilled in cash handling accuracy and bilingual communication, demonstrating exceptional teamwork and collaboration. Achieved significant improvements in service delivery by leveraging a flexible schedule and strong verbal/written skills in both Spanish and English.

Overview

1
1
year of professional experience

Work History

Sales Associate

Footlocker Retail
11.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Intern

San Mateo County Library
06.2024 - 07.2024
  • Worked with children in a summer school environment to better their education.
  • Learned how to be patient with people of all ages.
  • Learned how to supervise large groups on my own.

Education

College of San Mateo
San Mateo, CA
08.2024 -

High School Diploma -

Burlingame High School
Burlingame, CA
05.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Bilingual (Spanish and English)
  • Bi-Literate (Spanish and English)
  • Money Handling
  • Sales expertise
  • Cash Handling Accuracy
  • Flexible Schedule
  • Verbal/written communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

College of San Mateo
08.2024 -

Intern

San Mateo County Library
06.2024 - 07.2024

Sales Associate

Footlocker Retail
11.2023 - Current

High School Diploma -

Burlingame High School
Apollo Yera