Appifany Hale
Florissant,MO
Summary
Proven track record in streamlining workflow and enhancing service quality, notably at Cardinal Health. Expert in insurance billing and prescription filling, coupled with exceptional problem-solving abilities. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging both hard and soft skills to drive business success.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Cardinal Health
05.2023 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Mail Handler
Postal Service
09.2020 - 12.2024
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Assistant Manager
O'Reilly Auto Parts
07.2011 - 08.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Florissant Valley College
Florissant, MOSkills
- Insurance Billing
- Workflow Optimization
- Drug utilization review
- Prescription Filling
Timeline
Pharmacy Technician
Cardinal Health
05.2023 - Current
Mail Handler
Postal Service
09.2020 - 12.2024
Assistant Manager
O'Reilly Auto Parts
07.2011 - 08.2018
Florissant Valley College