APPOLLONIA KIDD

Represented ATN agency at multiple Las Vegas events and conventions by, assisting and engaging attendees to enhance their event experience which includes, providing information and showcasing products to attendees, increasing brand visibility and product awareness.

Training, guiding and mentoring new employees with upselling phone service, as well as, refreshing, monitoring and assisting current employees with evolving and strengthening their roles.

Assisting card members with travel arrangements, as well as assisting card holders with inquiries on benefits and billing.

Credit Karma Tax product- Technical support/Product Specialist

November 2018- May 2020

● Providing technical support and customer service to customers using our tax product.

● Assisting customers through processing their taxes online with our product

● Assisting customers with inquiries or guiding them to the proper respurce regarding their tax inquires.

Assisting customers with beginning the process of getting a solar system installed on their homes, then further assisting them with technical and customer service support.

Providing customers with technical support regarding their cable, internet and phone services, as well as providing customer support to customers with billing, service packages and sales inquiries.