Aprashia Scott
Grand Rapids,MI
Summary
Dynamic sales associate with a proven track record at ACC Home Remodeling, excelling in customer engagement and relationship building. Recognized for enhancing project satisfaction through effective communication and personalized service. Skilled in cash handling and problem-solving, consistently driving sales and brand visibility through targeted outreach and promotional events.
Overview
12
12
years of professional experience
Work History
Sales Associate
ACC Home Remodeling
Kentwood, MI
01.2026 - 04.2026
- Developed strong customer relationships through effective communication and personalized service.
- Assisted clients in selecting materials and designs, enhancing project satisfaction and outcomes.
- Conducted product demonstrations, showcasing features to drive sales and customer engagement.
- Collaborated with project managers to ensure timely completion of remodeling projects within budget constraints.
- Analyzed market trends to identify opportunities for expanding product offerings and improving sales strategies.
- Led promotional events, increasing brand visibility and attracting potential customers through targeted outreach efforts.
Bartender
Amway Grand Plaza
Grand Rapids, MI
11.2013 - 09.2025
- Mixed and served beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area to enhance efficiency.
- Managed inventory levels, ensuring timely restocking of supplies.
- Handled cash transactions accurately and efficiently during peak hours.
- Collaborated with kitchen staff to coordinate food and drink pairings.
- Trained new bartenders on service techniques and menu offerings.
- Developed signature cocktails that increased customer satisfaction and engagement.
- Implemented procedures for safe alcohol service, ensuring compliance with regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Receptionist
Nv Massage Therapy
Wyoming, MI
03.2021 - 08.2021
- Managed front desk operations, ensuring seamless patient scheduling and appointment confirmations.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Coordinated communication between therapists and clients, enhancing overall service experience.
- Maintained accurate patient records using industry-specific software for efficient information retrieval.
- Implemented office procedures to streamline workflows and improve overall efficiency.
- Assisted in inventory management of supplies, ensuring availability for daily operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Caregiver
Hope Network Behavioral Health
Wyoming, MI
07.2018 - 02.2019
- Provided compassionate support to individuals with behavioral health challenges, enhancing overall well-being.
- Developed and implemented personalized care plans to address unique needs of each client.
- Assisted clients in daily living activities, promoting independence and dignity.
- Monitored client behavior and reported changes to interdisciplinary teams for timely interventions.
- Evaluated program effectiveness through regular assessments, contributing to continuous improvement initiatives.
- Collaborated with families and healthcare professionals to coordinate comprehensive care strategies.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
High School Diploma -
Virtual Learning Center
Grand Rapids, MISkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
- Client service
- Cash handling accuracy
- Store opening and closing
- Product sales
- Upselling
- Professional demeanor
- Adapt to diverse groups
- Friendly and outgoing
- Verbal and written communication
- Task prioritization
- Customer engagement
Timeline
Sales Associate
ACC Home Remodeling
01.2026 - 04.2026
Receptionist
Nv Massage Therapy
03.2021 - 08.2021
Caregiver
Hope Network Behavioral Health
07.2018 - 02.2019
Bartender
Amway Grand Plaza
11.2013 - 09.2025
High School Diploma -
Virtual Learning Center