Apria Pone
Chadbourn,NC
Summary
Enthusiastic assistant manager offers several years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Arbys Resturant
Whiteville, NC
02.2020 - 09.2024
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Analyzed financial data and prepared reports for senior management.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Customer Service Representative
StarTek
Myrtle Beach, SC
12.2018 - 02.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Whiteville High School
Whiteville, NC07-2017
Skills
- Business operations background
- Training and development skill
- Operations Management
- Business Development
- Employee Relations
- Workflow Coordination
Certification
- Servsafe
Timeline
Assistant General Manager
Arbys Resturant
02.2020 - 09.2024
Customer Service Representative
StarTek
12.2018 - 02.2020
High School Diploma -
Whiteville High School