April Alvarez
High Point,NC
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
16
16
years of professional experience
Work History
Office Manager
Beltone Hearing Care Center
Burlington, North Carolina
01.2024 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
Assistant Office Manager
Hanger Clinic
Greensboro, North Carolina
05.2014 - 01.2024
- Responded promptly to customer inquiries via phone or email.
- Assisted in the preparation of presentations and other documents as needed.
- Scheduled job interviews with potential candidates upon request.
- Greeted visitors and provided them with information about the company.
Patient Advocate
McKesson Specialty Health
Cary, North Carolina
01.2013 - 08.2016
- Explained complex medical terminology to patients and families in an understandable manner.
- Provided emotional support to patients and their families during difficult times.
- Facilitated communication between providers, patients, and family members.
- Assisted with the completion of insurance paperwork for patient coverage.
Patient Accounts Supervisor
Cary Cardiology
Cary, NC
05.2008 - 10.2011
- Reviewed and verified accuracy of patient accounts, ensuring compliance with all applicable regulations.
- Monitored and maintained account balances, processed payments, and reconciled discrepancies in a timely manner.
- Assisted patients with questions regarding their accounts and billing information.
- Developed strategies for improving the overall efficiency of the department's operations.
Education
High School Diploma -
Richmond Senior High School
Rockingham, NC06-2000
Skills
- Billing
- Inventory Control
- Contract Administration
- Team Supervision
- Workforce Management
- Customer Service
- Staff Management
- Office Management
- Compliance Monitoring
Timeline
Office Manager
Beltone Hearing Care Center
01.2024 - Current
Assistant Office Manager
Hanger Clinic
05.2014 - 01.2024
Patient Advocate
McKesson Specialty Health
01.2013 - 08.2016
Patient Accounts Supervisor
Cary Cardiology
05.2008 - 10.2011
High School Diploma -
Richmond Senior High School