APRIL AMBERS

Responsibilities:

To prepare tissue for multiple inhouse labs (Mdl, Cyto and Fish labs) and outside reference labs

To request and receive tissue slides/ imaging from outside facilties

To pull tissue slides and blocks from fireroom

To assist in training employees when asked or needed

To answer phones and navigate the call to respective places

To request and fax reports to and from outside facilities

To assist faculty with varying issues concerning cases

To send and respond to emails

To order recuts from our internal histology lab

• Streamlined communication between diagnostic teams by serving as a liaison between pathologists, clinicians, and administrative personnel.
• Continuously updated personal knowledge of pathology procedures and services offered to provide accurate information to referring providers when discussing referral options.
• Safeguarded patient privacy rights through strict adherence to HIPAA guidelines during all aspects of the referral process.
• Provided excellent customer service to referring physicians, addressing inquiries, resolving issues, and offering guidance on the referral process.

• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.