April Bowden
Plant City,FL
Summary
Proven track record in enhancing customer experiences, demonstrated during tenure at Publix. Excelled in customer service and financial transactions, showcasing strong work ethic and accuracy. Leveraged patience and empathy to resolve customer inquiries, contributing to repeat business and positive store environment. Achieved commendable levels of efficiency and customer assistance, embodying both hard and soft skills essential for success.
Overview
8
8
years of professional experience
Work History
Cashier
Publix
Lakeland, FL
02.2012 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Dillard’s
Lakeland, FL
10.2010 - 07.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Receptionist
Salon Salvatore
Lakeland, FL
06.2007 - 09.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier
Publix
02.2012 - 03.2015
Sales Associate
Dillard’s
10.2010 - 07.2011
Receptionist
Salon Salvatore
06.2007 - 09.2009