April Cantrell

• Coordinate prior authorizations and insurance requirements to help prevent delays in patient care.
• Perform patient callbacks, communicate provider instructions, and assist with follow-up care.
• Obtain and document vital signs and review medications as part of patient intake.
• Administer injections and perform/assist with routine in-office testing and clinical procedures.
• Maintain accurate patient information while supporting efficient daily clinical operations.

• Coordinated patient callbacks, documented vital signs, and managed prescription refill requests to ensure timely patient care.
• Supported the development and coordination of infusion services for Alzheimer’s patients, working closely with patients throughout the treatment process.
• Reviewed and processed MRI orders, identifying information for provider review and coordinating follow-up as needed.
• Assisted with prior authorizations, communicating with insurance companies and helping facilitate timely access to medications, imaging, and treatments.
• Educated patients on treatment procedures, appointments, and next steps while providing compassionate, individualized support.
• Worked closely with providers and patients to coordinate care, answer questions, and ensure a smooth clinical experience.

• Coordinated client intake workflows, scheduled appointments, and processed documents accurately.
• Utilized HR Block software for data entry and documentation management, enhancing accuracy in client records.
• Assisted clients with tax preparation and filing processes to ensure compliance with regulations.

• Maintained cleanliness and organization in assigned areas to ensure guest satisfaction.
• Executed detailed cleaning tasks using industry-standard tools and techniques.

• Supervised staff, managed inventory, and ensured daily operations.

• Processed patient intake, billing, and scheduling to ensure smooth operations using Athena, NextGen, and Meditech.

Adjusted patient INR levels and scheduled tests/referrals to ensure timely patient care. Managed reports to support clinical decision-making.

• Executed over 200 venipunctures and processed specimens to support accurate diagnostic outcomes.
• Conducted lab tests including CBCs, CMPs, A1Cs, and slide staining to ensure timely and reliable patient results.

• Directed staff training, safety programs, and customer service initiatives.
• Oversaw inventory, marketing, and special events to boost membership sales.

• Supervised staff across departments (cash office, bakery, produce, wireless).
• Balanced cash drawers, scheduled staff, and ensured compliance with safety standards.