Summary
Work History
Education
Skills
Timeline
Generic

April Corll

Reception
Hamburg,NY

Summary

Dynamic and empathetic professional with extensive experience in customer service and patient access at Brooks-TLC Hospital. Proven ability to streamline registration processes and enhance patient experiences while ensuring HIPAA compliance. Skilled in multitasking and organization, with a strong commitment to delivering high-quality service and support in fast-paced environments.

Work History

Front Desk Receptionist

Fredonia Place of Fredonia
07.2025 - Current
  • Greeted visitors and clients, ensuring a welcoming atmosphere and prompt assistance.
  • Managed multi-line phone system, directing calls to appropriate staff efficiently.
  • Processed incoming and outgoing mail, ensuring timely distribution to relevant departments.
  • Maintained front desk area, promoting professionalism and organization in appearance.
  • Assisted with administrative tasks, supporting team members in daily operations effectively.

Patient Access Technician

Brooks-TLC Hospital
11.2022 - 01.2025
  • Facilitated patient registration and insurance verification processes to ensure seamless access to healthcare services.
  • Utilized electronic health record systems to maintain accurate patient information and support care coordination efforts.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Operated multi-line telephone systems to manage incoming and outgoing calls effectively.
  • Provided clear communication and assistance to callers, ensuring excellent customer service experience.

Deli Clerk

4th Ward Deli
04.2020 - 07.2022
  • Maintained cleanliness and organization of deli area to ensure compliance with health standards.
  • Assisted in inventory management, ensuring proper stock levels of products and supplies.
  • Operated slicing equipment safely and efficiently for various meats and cheeses.
  • Collaborated with team members to create appealing food displays that attracted customers.
  • Trained new staff on deli procedures, food safety practices, and customer service techniques.
  • Managed daily cash transactions accurately while ensuring a positive checkout experience for customers.
  • Greeted customers at counter to fulfill requests and answer questions.

Pharmacy Technician

Walgreens
06.2013 - 05.2017
  • Managed prescription dispensing processes to ensure accuracy and compliance with regulations.
  • Streamlined inventory management to optimize stock levels and reduce waste.
  • Implemented quality control measures to enhance patient safety and service reliability.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Counted and labeled prescriptions with correct item and quantity.

Shift Leader

Walgreens
06.2013 - 05.2017
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members to enhance performance and service quality.
  • Resolved customer inquiries and complaints, fostering a positive shopping experience.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Convenience Store Manager

Lake County Dairy
02.2002 - 01.2007
  • Oversaw daily operations, ensuring compliance with safety and sanitation standards.
  • Managed inventory levels, optimizing stock replenishment processes for efficiency.
  • Analyzed sales data to identify trends, informing inventory management decisions.
  • Developed staff schedules, maximizing labor efficiency while reducing costs.
  • Resolved customer complaints effectively, maintaining high satisfaction levels.
  • Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
  • Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
  • Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.

Deli Associate

Quality Markets
2000 - 2002
  • Operated deli equipment to ensure product quality and safety standards.
  • Assisted customers with product selection, providing excellent service and support.
  • Prepared a variety of meats, cheeses, and salads according to customer specifications.
  • Implemented efficient food preparation techniques to enhance service speed.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.

Education

High School Diploma -

Dunkirk Senior High School
Dunkirk, NY

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Multitasking and organization
  • Registration and admissions
  • Phone and email etiquette
  • Medical terminology
  • EMR
  • Strong empathy

Timeline

Front Desk Receptionist

Fredonia Place of Fredonia
07.2025 - Current

Patient Access Technician

Brooks-TLC Hospital
11.2022 - 01.2025

Deli Clerk

4th Ward Deli
04.2020 - 07.2022

Pharmacy Technician

Walgreens
06.2013 - 05.2017

Shift Leader

Walgreens
06.2013 - 05.2017

Convenience Store Manager

Lake County Dairy
02.2002 - 01.2007

Deli Associate

Quality Markets
2000 - 2002

High School Diploma -

Dunkirk Senior High School

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