April Cloud
Killeen,TX
Summary
Dynamic professional with extensive experience at SkyWest Airlines, excelling in customer service and emergency response. Proven ability to enhance passenger comfort and safety through effective communication and conflict resolution. Adept at cabin inspections and regulatory compliance, ensuring a seamless travel experience while fostering a collaborative team environment. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member.
Overview
12
12
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
Austin , TX
09.2024 - Current
- Greeted passengers, answered questions, and directed them to their seats.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Delivered onboard customer service including food and beverage service.
- Provided assistance to disabled passengers when necessary.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Responded to medical emergencies as needed during flights.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Provided safety instructions to passengers prior to takeoff and landing.
- Adhered to company policies regarding security measures and protocol at all times.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Realtor
All City Real Estate
Austin , TX
07.2013 - Current
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Collaborated with colleagues to develop strategies for attracting new clients.
Education
Real Estate License - Real Estate
The Business School of Salado
Salado, TXSkills
- Customer service
- Safety procedures
- Communication skills
- Team collaboration
- Passenger assistance
- Emergency response
- Cabin inspections
- Conflict resolution
- Time management
- Attention to detail
- Food service
- Problem solving
- Regulatory compliance
- Empathy and patience
- Turbulence management
- First aid
- In-flight announcements
- Hospitality service expertise
Timeline
Flight Attendant
SkyWest Airlines
09.2024 - Current
Realtor
All City Real Estate
07.2013 - Current
Real Estate License - Real Estate
The Business School of Salado
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