April Davis
Avon Park,FL
Summary
Proactive Restaurant Shift Manager with expertise in staff training, inventory management, and customer service. Skilled in leading teams, resolving conflicts, and optimizing operations to enhance productivity. Committed to creating a positive dining experience through effective communication and adaptability.
Overview
15
15
years of professional experience
Work History
Restaurant Shift Manager
Subway restaurants
Orlando, Florida
11.2024 - Current
- Supervised daily operations in fast-paced restaurant environment.
- Trained and coached an average of 6 team members weekly on customer service standards.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Managed employee schedules to ensure adequate staffing levels.
- Implemented health and safety protocols in food handling practices.
- Maintained cleanliness and organization of food preparation areas.
Claims Adjuster
North American Risk Services
Altamonte Springs, Florida
04.2019 - 02.2026
- Investigated approximately 20 insurance claims daily, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Collaborated with legal teams to assess liability and resolve disputes.
- Documented findings and maintained detailed records in claims management systems.
Operations Technician
Bridges of America
Orlando
12.2011 - 09.2017
- Supervised over 20+ residents during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Detected potential threats and quickly defused conflicts.
- Maintained accurate documentation of daily activities and inmate behavior electronically.
- Maintained clear and open communications with facility areas to support safe operations using hand held radios.
- Informed residents and visitors of rules, safety and security procedures and responsibilities.
Education
GED
Sanford, FLSkills
- Inventory management
- Cash handling
- Team management
- Employee training
- Customer service
- Effective communication
Timeline
Restaurant Shift Manager
Subway restaurants
11.2024 - Current
Claims Adjuster
North American Risk Services
04.2019 - 02.2026
Operations Technician
Bridges of America
12.2011 - 09.2017
GED