April Flowers
Detroit
Summary
A highly motivated individual with 15+ years Property Management, Sales and Hospitality industry experience. Looking to obtain a property manager position in an organization that requires a professional with in depth knowledge of the property market and ability to increase revenue through efficient management of client property.
Overview
30
30
years of professional experience
Work History
Area Property Manager
Continental Management L.L.C.
Detroit
08.2020 - Current
- Managed daily operations across multiple locations to ensure consistency and efficiency.
- Developed training programs for staff to enhance performance and service quality.
- Collaborated with regional teams to implement new sales initiatives and strategies.
- Oversaw inventory management processes to maintain optimal stock levels and reduce waste.
- Facilitated regular team meetings to communicate goals and address operational challenges.
- Enforced company policies and procedures to promote a safe work environment for employees.
- Supervised employees, ensuring optimal productivity.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Provided guidance on the implementation of new policies and procedures in stores.
- Managed property operations across multiple locations, ensuring compliance with company policies.
- Supervised maintenance teams to resolve tenant issues and maintain property standards.
- Coordinated leasing activities, including tenant screenings and lease negotiations.
- Conducted regular property inspections to ensure safety and quality standards were met.
- Trained and mentored site managers to enhance operational efficiency and service quality.
- Collaborated with vendors to secure services and negotiate contracts for property needs.
- Monitored rent collection process, ensuring timely payments from tenants.
- Conducted regular inspections of rental properties to assess condition and compliance with local ordinances.
- Developed and implemented preventive maintenance plans for each property.
- Established policies regarding late fees, security deposits, and pet restrictions in accordance with local laws.
- Adhered to fair housing regulations when selecting tenants and setting rental rates.
- Negotiated contracts with vendors to ensure cost effective services for the properties.
- Reviewed applications from prospective tenants and conducted background checks prior to approving leases.
- Coordinated move-in and move-out processes for tenants, verifying that all paperwork was complete and accurate.
- Supervised maintenance staff, including hiring and training new personnel.
- Responded quickly to emergency maintenance requests from tenants during evenings and weekends.
- Investigated complaints concerning safety hazards or code violations at the properties.
- Performed regular walkthroughs of vacant units prior to leasing them out.
- Created budgets for each property, monitoring expenses to ensure they remained within budget guidelines.
- Resolved tenant disputes in a timely manner while maintaining positive relationships.
- Maintained records of all repairs, renovations, and other related activities at each property.
- Provided guidance to tenants regarding their rights and responsibilities under their lease agreement.
- Ensured all tenant lease agreements were in compliance with the state and federal laws.
- Investigated complaints, disturbances and violations to address and resolve issues.
- Negotiated leases and collected security deposits to facilitate contracts with tenants.
- Followed state regulations to determine and certify eligibility of prospective tenants.
- Recruited, coached and guided top talent for on-site staff managerial positions.
- Conducted periodic inspection of vacant apartments for market-ready condition.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance, and administration of various properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
Leasing Manager
Silverside Management Llc
Detroit
04.2018 - 03.2020
- Managed leasing operations for multiple properties to ensure occupancy goals.
- Developed marketing strategies to attract prospective tenants effectively.
- Coordinated property showings and guided potential tenants through leasing process.
- Maintained positive relationships with residents and addressed their concerns promptly.
- Oversaw lease administration, ensuring compliance with company policies and regulations.
- Collaborated with maintenance teams to ensure prompt resolution of tenant issues.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Received, checked and processed applications for new leases.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Provided potential tenants tours of properties.
Leasing Consultant and Property Manager
Full House Marketing and Staffing
Farmington
01.2018 - 04.2018
- Provide high level of customer service to clients at various apartment communities
- Tour apartments to potential residents
- Submit resident maintenance service requests and follow-up to ensure client satisfaction
- Walk vacant apartments to ensure they are properly prepared for move-in
- Process lease documents for client move-in's and renewals
- Conducted property tours for prospective tenants, highlighting key features and amenities.
Property Manager / Leasing Manager
ID Group, LLC
Detroit
01.2016 - 01.2018
- Managed and Leased 240-Units between three apartment communities.
- Responsible for rent collection and processing
- Managing and reducing delinquency
- Maintaining 100% occupancy at all communities
- Scheduling contractors, vendors and staff
- Managing all facets of leasing
- Exceeded goals by meeting a 100% occupancy rate for my portfolio of three properties
- Performed detail analysis of target markets and developed successful marketing strategies
- Interacted with diverse populations and provided excellent customer service
- Implement creative strategies to increased revenue and secure additional income to improve total 'bottom line' revenue numbers
- Planned and implemented resident functions to improve resident relations
- Worked closely with residents that were displaced from their homes due to renovations to find new homes within our community to still generate revenue
- Completed daily reports for the Property Manager and Regional Manager to review the progress regarding leasing and renovation progress
Leasing Manager
Village Green Management
Detroit
01.2014 - 01.2016
- Leasing Manager for 177-Unit LIHTC Williams Pavilion Senior Community
- Managing all facets of leasing
- Address all resident issues in a professional and timely manner
- Process all new applications and annual re-certifications for LIHTC residents
- Exceeded goals by meeting and maintaining 100% occupancy rate
- Performed detail analysis of target markets and developed successful marketing strategies
- Work closely with residents/applicants, families, Service Coordinators and Management to ensure compliance with certifications
Leasing Consultant
Silverside Management, LLC
Detroit
01.2010 - 01.2014
- Worked with apartment advertisers on the re-branding of the Historical Palmer Park community in Detroit, MI
- Greeted, pre-qualified and followed up with prospective tenants.
- Conducted apartment tours, answered questions and highlighted selling features and benefit of the property
- Processed and verified applications in a timely manner which increase the likelihood of successful rentals
- Collected application fees and deposits and kept accurate records of all financial transactions
- Coordinated move-ins and move-outs
- Assisted with office organization and maintained organized resident files
- Resolved resident complaints and maintained accurate records of action taken.
Hospitality Manager
Hyatt Regency
Atlanta
01.1999 - 01.2003
- Worked directly with all staff to comply with and improve Guest Satisfaction Survey standards
- Have maintained an overall low turnover rate within department through consistent coaching and development.
- Planned, coordinated and executed initial local marketing efforts within community to ensure strong local business revenue within the restaurant.
- Successfully maintained an overall 90+ Secret shop rate within department through strong accountability and effective and ongoing training.
- Through successful performance-based scheduling techniques, have aggressively been able to control labor percentage, often obtaining personal goal of 3% under labor, while still ensuring high level of guest satisfaction.
- Worked directly with the vendors to coordinate marketing events to promote new products and drive sales.
- Managed the Human Resource aspect of the business through recruiting, initial training, and continuous development.
- Established positive rapport with clientele to maintain long-term relationships and promote repeat business.
- Conceptualized and coordinated special events to increase sales company wide.
Leasing Agent
Woodcrest Villa Apartments
Westland
01.1996 - 01.1999
- Tour and pre-qualified prospective tenants and secures lease agreements from qualified applicants.
- Verifies applications in a timely manner and assists lessees during move in.
- Visits new occupants to welcome and orient them on occupancy policies to ensure a smooth transition.
- Collaborates with building administration officers, maintenance staff, and security heads to ensure tenants' satisfaction during the lease term.
Education
SA License - Real Estate
Michigan Real Estate Institute
10.2024 - 06.2024
Fair Housing
Grace Hill
Fair Housing & Leasing
Full House Marketing
Skills
- Yardi
- Corelogic
- One-Site
- Buildium
- AMSI
Awards
- Superstar Leasing, 2013, Silverside Management
- Property Manager of the Year Champagne Award, 2014, Silverside Management
Property Management Software
- Yardi
- Corelogic
- One-Site
- Buildium
- AMSI
Timeline
SA License - Real Estate
Michigan Real Estate Institute
10.2024 - 06.2024
Area Property Manager
Continental Management L.L.C.
08.2020 - Current
Leasing Manager
Silverside Management Llc
04.2018 - 03.2020
Leasing Consultant and Property Manager
Full House Marketing and Staffing
01.2018 - 04.2018
Property Manager / Leasing Manager
ID Group, LLC
01.2016 - 01.2018
Leasing Manager
Village Green Management
01.2014 - 01.2016
Leasing Consultant
Silverside Management, LLC
01.2010 - 01.2014
Hospitality Manager
Hyatt Regency
01.1999 - 01.2003
Leasing Agent
Woodcrest Villa Apartments
01.1996 - 01.1999
Fair Housing
Grace Hill
Fair Housing & Leasing
Full House Marketing