April Glazner
Gardendale
Summary
General Manager with extensive experience in team leadership and customer service excellence. Proven ability to oversee operations, enhance sales performance, and implement effective problem-solving strategies. Achievements include significant improvements in service quality and team productivity.
Overview
9
9
years of professional experience
Work History
General Manager
Holiday Inn Express
Homewood
10.2022 - 11.2025
- Managing a team of 20 employees, and the setup of all their new IDs for training purposes.
- Weekly deposits and managed corporate expense accounts.
- Human resources.
- Resolving customer complaints.
- Inventory and ordering of all hotel supplies.
- Scheduling
- Worked in multiple departments when absences occurred.
- Sales bookings for meeting space or groups.
- Accounting
General Manager
LaQuinta Inn and Suites
Fultondale
08.2016 - 09.2022
- Managed a team of 15 employees.
- Human resources.
- Accounting
- Revenue management.
- Inventory and ordering of all supplies.
- Scheduling
- On call 24/7 for any local emergencies.
- Opened direct bill accounts.
- Completed all sales inquiries and bookings
Education
Dental Assistant
Bessemer State Technical
Bessemer, AL04-2004
Skills
Worked with multiple operating systems—Fosse, Synxis, Opera, and Hotel key
Proficient in Microsoft Word and Office
Time management
Self-starter
Problem solving
Ability to perform under pressure
Customer service
Sales
CPR/First Aid certification
Team management
Timeline
General Manager
Holiday Inn Express
10.2022 - 11.2025
General Manager
LaQuinta Inn and Suites
08.2016 - 09.2022
Dental Assistant
Bessemer State Technical