April Gonzales
League City
Summary
Dynamic Commercial Sales Manager with a proven track record at AutoZone, excelling in customer service and account management. Skilled in training and mentoring teams, driving growth through strategic initiatives. Recognized for enhancing client retention and satisfaction, while fostering a collaborative environment that boosts performance and engagement.
Overview
13
13
years of professional experience
Work History
Commercial Sales Manager
AutoZone
08.2017 - Current
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Managed a team of sales professionals, providing ongoing coaching and mentorship to drive individual performance and overall team success.
- Conducted research to develop detailed business plans for commercial opportunities and expansion.
Store Manager
AutoZone
03.2016 - 08.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Manager
AutoZone
05.2015 - 03.2016
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Parts Sales Manager
AutoZone
04.2014 - 05.2015
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
AutoZone
09.2013 - 04.2014
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Driver
AutoZone
03.2013 - 09.2013
- Ensured timely and safe delivery of goods to customers.
- Maintained professionalism and friendliness during deliveries to enhance company reputation.
Education
Jack Yates High School
Houston, TX05.2008
Skills
- Customer service
- Written and verbal communication
- Training and mentoring
- Onboarding and coaching
- Account management
Timeline
Commercial Sales Manager
AutoZone
08.2017 - Current
Store Manager
AutoZone
03.2016 - 08.2017
Assistant Manager
AutoZone
05.2015 - 03.2016
Parts Sales Manager
AutoZone
04.2014 - 05.2015
Sales Associate
AutoZone
09.2013 - 04.2014
Driver
AutoZone
03.2013 - 09.2013
Jack Yates High School
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