April Gordon
Lee's Summit,MO
Summary
A dynamic professional with a proven track record at Walmart, adept in customer service and maintaining DOT compliance. Excelled in fostering teamwork, enhancing customer satisfaction, and ensuring the safe transport of goods. Demonstrates a positive attitude and reliable heavy lifting capabilities, significantly boosting efficiency and client trust.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Walmart
11.2022 - Current
- Fostered positive working relationships with regular customers.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Concessions Supervisor
Aramark
03.2015 - Current
- Improved customer satisfaction by efficiently managing concession stand operations and addressing customer concerns promptly.
- Boosted teamwork among employees by fostering open communication channels and promoting collaboration on tasks.
- Met strict quality standards continuously monitoring food handling and safety
- Ordered and replenished stock to maintain inventory
- Investigated and resolved complaints regarding food quality, service and accomodations
Long Haul Driver
Hallcon Corporation
11.2021 - 10.2022
- Switched easily between local and long haul routes based on available work and company needs.
- Collaborated with dispatchers for load assignments, ensuring compliance with weight limits and legal restrictions.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Promoted a positive company image by practicing professionalism during client interactions and maintaining a clean vehicle appearance.
Customer Service Retention Specialist
Full Potential Solutions
07.2019 - 10.2021
- Utilized CRM systems efficiently for accurate record-keeping of client interactions, ensuring seamless follow-ups as needed.
- Participated in ongoing professional development and training sessions to stay current on industry trends and best practices for customer retention strategies.
- Increased customer account renewals through proactive account management and personalized offers.
- Improved overall customer satisfaction through active listening, empathy, and providing tailored solutions.
- Processed customer exchanges, refunds, and bill adjustments to correct product or service problems
- Diffused escalated situations through excellent problem solving and customer service skills
Education
Bachelor of Science - Criminal Justice
University Central Missouri
Warrensburg, MO05-2026
Skills
- Customer Service
- Teamwork and Collaboration
- Dependable and reliable
- Heavy Lifting
Timeline
Delivery Driver
Walmart
11.2022 - Current
Long Haul Driver
Hallcon Corporation
11.2021 - 10.2022
Customer Service Retention Specialist
Full Potential Solutions
07.2019 - 10.2021
Concessions Supervisor
Aramark
03.2015 - Current
Bachelor of Science - Criminal Justice
University Central Missouri