Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Gordon

Vinton,VA

Summary

With 30 years immersed in the service industry, I'm eager to transition my skills into a new career. My expertise in customer relations, communication, adaptability, teamwork, problem-solving, and team leadership makes me a valuable asset ready for new challenges.

Overview

7
7
years of professional experience
1992
1992
years of post-secondary education

Work History

Server

Angels dinner
Vinton
05.2025 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Managed food and drink orders using point-of-sale systems.
  • Collaborated with kitchen staff to ensure timely service of meals.
  • Maintained cleanliness and organization of dining areas and utensils.
  • Processed payments accurately while ensuring a smooth checkout experience.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Assisted in training new servers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Trained new employees on restaurant procedures and plating techniques.

Production Worker

Marvin Windows And Doors, Inc.
Vinton, Virginia
11.2018 - 08.2020
  • Operated machinery to assemble products according to specifications.
  • Maintained a clean and organized workspace for safety and efficiency.
  • Followed safety protocols to ensure a secure working environment.
  • Loaded materials onto production lines for processing and assembly.
  • Cleaned up work area at end of shift to maintain safe working environment.

Education

William Fleming Highschool
Roanoke, VA

Skills

  • Customer service
  • Order processing
  • Point-of-sale operation
  • Food safety compliance
  • Staff training
  • Team collaboration
  • Time management
  • Quality assurance
  • Problem resolution
  • Effective communication
  • Process improvement
  • Adaptability
  • Service prioritization
  • Cleanliness standards
  • Performance improvement
  • Effective customer upselling
  • Ordering procedures
  • Dining area maintenance
  • Order accuracy
  • Supply restocking
  • Cash handling
  • Quality control
  • Phone etiquette
  • Refund handling
  • Drawer balancing
  • Employee training
  • Attention to detail
  • Adaptability to change
  • Cross-training
  • Product assembly

Timeline

Server

Angels dinner
05.2025 - Current

Production Worker

Marvin Windows And Doors, Inc.
11.2018 - 08.2020

William Fleming Highschool
April Gordon