April Hammonds
Business Administration
Louisville,KY
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and operations management. Enhanced customer satisfaction through effective conflict resolution and staff development. Skilled in strategic planning and decision-making, fostering a motivated workforce that consistently meets performance goals.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Manager
McDonald's
06.2021 - 02.2026
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Representative
Convergys
02.2015 - 10.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Business Administration And Management
Jefferson Community And Technical College
Louisville, KY 05.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Staff development
Workforce management
Certification
Serve safe
Timeline
Management certified
06-2021
Manager
McDonald's
06.2021 - 02.2026
Serve safe
05-2021
Customer Service Representative
Convergys
02.2015 - 10.2019
Associate of Science - Business Administration And Management
Jefferson Community And Technical College
05.2001 -